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Where is this 5 days claim coming from? You submitted your complaint on Tuesday night. I contacted you on Thursday morning and you replied after I had finished that evening. I let you know we were asking the book to look into this on Friday afternoon. By Sunday you were emailing threats...

Hi Autumn, I missed this before it was pointed out to me. We have a good relationship with Youwager because we are fair and try to solve problems for both their and players benefit. Not due to me being greased. I do not appreciate this abuse from you and am no longer happy to help you any...

I don't. But after we told them that you opened the account with a Costa Rican IP in 2020 as our main point that they should have been aware of your location, and that you had bet from there in good faith, and that ends up proving untrue, it becomes very hard to negotiate on the basis any of our...

I was not aware that you ended up trying again Oli, or I had forgotten about this. I apologize for that error in my account. No slander was intended.

The fact you keep obfuscating with references to the criminal code and bookmaking licenses only re-enforces my opinion that this act is just for Oli's benefit to convince him of your ignorance. There are 100s of bookmakers registered in Costa Rica with business licenses. Unless they also...

I believe I have given an honest account Oli. If you have a specific line you would like to quote as slanderous, I am happy to still address that for you.

We are not lawyers Elihu. If your sole argument relates to national laws then a claim in the law courts would be more appropriate than BMR style mediation. We try to solve problems, not fight legal battles. But here is a tip from a non-lawyer amateur in the area; when you do "challenge my...

You should have another message after that one Autumn. But I have not got a full answer as yet and will email you as soon as I do.

I have wanted to avoid outing the complaint submitter in public here but as you simply will not stop talking for him, here is why nothing can be done to mediate for you two. Nitrogen believes that Oli's account is not controlled by him and has been hiding his location in Costa Rica with the...

Unfortunately, our thread starter is not posting her full story or what she has been told. Bookmaker advised that both accounts opened in her name at BM and JB were identified as fraudulent. They were part of several hundred accounts that suddenly signed up and used the exact same betting...

Thanks for the kind words. And very pleased to hear that they have looked after you.

Great news. It was the fair thing for them to do.

I'll add a request for review of this $0 limit to our previous query.

Sorry Bthagay, this one slipped the system and I need to contact a senior manager for it still. I will do that now and email you.

Hi Raul, yes we have your complaint. BetAdrian referred us to a manager who is not responding to us so far. I will update you by email after I follow them up again today.

We have reached out to the book for you bthagay.

We can't guarantee what they will do of course but I believe they would pay you if you can get it done.

Me too. @elihu.feustel I do not want to discuss Oli's case with you, or in public, unless he asks me to explain here.

I haven't seen this one but will chase it up for you dsr289.

Looks like a fun show