Try also emailing kyc@bookmaker.eu directly, do it daily.
Unless you're not telling us something, I would be shocked if it's not resolved within a week or two.
jjgold gets 10,000 daily steps in his basement, bangs out 100 spider pushups right out of bed and does 5 sets of 10 pullups after a Keurig decaf cup of joe.
Soccer totals are much lower than hockey so obviously it's soccer.
If you're talking about scoring conditional on a shot on net, then it's obviously more difficult to score in hockey where save %s are above 90 and soccer below 80.
Bizarre thread.