This is not true. I've been disabled for 5.5 months. Every time I email they tell me to be patient and they'll let me know when the investigation is concluded. There's other threads from people who have been waiting over 3 months as well
How is this allowed? I thought BMR would contact these...
Seeing some other people sharing similar experiences. They asked me for the ID with selfie and bill, sent it in no problem, and they keep sending the same email asking for it, like they never received it. Finally after the 5th time sending it they told me to just wait for an update My balance...