I hear you. What made me uncomfortable is the fact that blockchain had 28 confirmation. At first they told me no such transaction existed and after pushing and showing them the transaction, they changed tune and said the proper department is investigating it.
Edit by BMR Admin: Heritage has advised the player to contact their CS concerning his deposit.
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I think they just robbed me of my litecoin deposit. My deposit has 28 confirmations on the blockchain and still no amount credited to me. They claim they are investigating it...