The Fair Gaming Advocate of the regulatory body eCOGRA said that 68 per cent of the 645 valid and legitimate complaints it received during 2007 was settled in favour of the players, including over 200 payout and 120 bonus complaints.
“The number of valid disputes received increased over the past year, and I believe this is a result of players becoming more aware of our mediation service and our ability to respond quickly in achieving a fair outcome,” said Tex Rees of eCOGRA.
“Resolutions in favour of the player reached 68 percent, and there appear to have been fewer chancers submitting questionable complaints in 2007. I suspect that this is because there is a greater awareness that complaints will be thoroughly investigated in pursuit of a fair and unbiased resolution.”
Elsewhere, real-time fraud management service Iovation revealed that its ReputationManager product helped to stop more than 10,000 fraudulent activities per day. “As Internet businesses look to strengthen their arsenals to combat more sophisticated fraud schemes, iovation is the tireless watchdog that alerts customers each time a computer associated with fraud or abuse tries to make a transaction or log onto their site,” commented Greg Pierson, CEO of Iovation.
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