I have been a customer of winner.com for a few months and was told I was invited to their VIP scheme. As part of that this weekend I received a promotion saying that I would receive matching free bets upto £500 per premier league match if I bet on the away team and they lost. I did a few but not all matches and was allowed £500 on every time I tried. I now have 2 £500 free bets in my account from the weekend and I am due another. However when I tried to place a bet on tonight's premier league I received an error message saying I was limited to £27. I've since tried to place bets on many other sports and football at low odds. I've even tried SP horse bets and football accumulators but I can barely get £100 on anything even at very low odds. There is nothing on the site I can bet the free bet tokens on and they cannot be split. They only imposed these limits once I had placed the qualifying bets. All I did was participate in an offer they emailed me specifically inviting me to and they have pretty much reneged on it. The odds were not even that good compared to other UK sportbooks. I have contacted my VIP manager but he says there is nothing he can do. I have also asked him to escalate the dispute to management but they have told him there's nothing they will do.