SBOBET dont accept any of proof address and Sue Anderson Gaming Inspector Isle of Man Gambling Supervision Commission canthelp

oak888

New member
Joined
Nov 25, 2015
Messages
17
Hi

I registred in sbobet and started betting.
When my account balance reached 10k i requested withdrawl.Sbobet asked for documents.ID and bill.I sent-sbibet asked for other proof of address,I sent other.
Again sbobet refused my proof of address.I sent reference of place of residence .
Again cant indulge sbobet.
I sent complaint to Sue.Anderson@gov.im(who is this men who never help you??!!)
after 2(!!!) month I get email from them



I advise that the GSC has now completed an independent review of your complaint which involved reviewing information provided by you and also the Operator.



Based on the investigation the GSC has found in favour of the Operator and has deemed that the Operator has acted within its published terms and conditions which all players sign up to when they open an account.



Based on the above the GSC will no longer be in a position to communicate further on this matter and has closed your case. All future communication regarding your complaint should therefore be between you and the Operator direct.



Kind regards

Sue



Sue Anderson

Gaming Inspector

Isle of Man Gambling Supervision Commission

Barrantee Oaseirys Karrooghys Vannin

Sue.Anderson@gov.im |www.gov.im/gambling

Incredible-you contacted license issued authority and get answer like that-please resolve your problem by yourself !!!
Nonsence.
Is there any competent person who know what to do?
Is there any other autorithy who is above Isle of Man "supervision sommission"?
Or there is only place where you can cry on shoulder ??!!
Why there is only complaints but no solutions what to do???
 

BMR Forum

Administrator
Staff member
Joined
Nov 15, 2012
Messages
287
It sounds like SBObet convinced the regulator that doubt exists about your ID so they are treating you as a suspected security risk and therefore telling you very little.
 

quincunx

Member
Joined
Nov 20, 2012
Messages
668
BMR,assuming that that may be the case,if oak888 were to upload copies of the docs to the sticky email address,might you be able to assess what the problem might be ?
 

BMR Forum

Administrator
Staff member
Joined
Nov 15, 2012
Messages
287
quincunx said:
<p>BMR,assuming that that may be the case,if oak888 were to upload copies of the docs to the sticky email address,might you be able to assess what the problem might be ?</p>

Happy to look if the OP would like us to. But I don't think it will be about fuzzy or technically incorrect images or they would have asked for better copies rather than just different ID.

It's tough to even suggest what they can do from here once the regulator has made an official ruling. Which is further complicated by it being a 'security issue'. SBObet will just refer us to the ruling and the regulator will not discuss it with a third party, or even the player, once they have ruled.

I think even an IoM based civil action would see the court defer to the regulators expertise and legal standing to decide the facts of the issue.
 

oak888

New member
Joined
Nov 25, 2015
Messages
17
SBObet dont give reason why they refused my documents-just please send to us other proof of address.

What is OP ???

PS all documents is really and truly and I can show you this.
please give me email where can i send documents and explanation.
 

quincunx

Member
Joined
Nov 20, 2012
Messages
668
Sorry,oak888,I'm afraid you are right.It's a pity that we'll never know what the problem was.
 
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