[RESOLVED] Bookmaker.eu account deactivated after depositing, can't withdraw

snuty

New member
Joined
Nov 8, 2021
Messages
2
Hey all, I was redirected here from SBR after not being able to get any help with this situation. I made an account on bookmaker.eu about 5 weeks ago and immediately deposited 100 USD in crypto. I go to try and make a sports bet and then the site says "an error has occurred, contact customer service." I do so and they tell me "sorry, your account is under investigation for internal reasons." Then I check back a day later and they tell me "your account has been permanently deactivated for internal reasons." And they refuse to give me a reason. I've been fighting this for 5 weeks now.

I've contacted them numerous times to get my money back and every single time they just say "wait another 72 hours and check your email." I've never gotten an email from them to get my money back, and they keep saying they can't help me get my money back now. They're extremely rude about it too. How do I get my money back? I saw on the SBR forum that people went through this exact situation about a month ago and the moderators on SBR were able to help them get it fixed. Please help if you can, thanks.
 

BMR_Brad

New member
Joined
Jun 4, 2016
Messages
1,365
Hey all, I was redirected here from SBR after not being able to get any help with this situation. I made an account on bookmaker.eu about 5 weeks ago and immediately deposited 100 USD in crypto. I go to try and make a sports bet and then the site says "an error has occurred, contact customer service." I do so and they tell me "sorry, your account is under investigation for internal reasons." Then I check back a day later and they tell me "your account has been permanently deactivated for internal reasons." And they refuse to give me a reason. I've been fighting this for 5 weeks now.

I've contacted them numerous times to get my money back and every single time they just say "wait another 72 hours and check your email." I've never gotten an email from them to get my money back, and they keep saying they can't help me get my money back now. They're extremely rude about it too. How do I get my money back? I saw on the SBR forum that people went through this exact situation about a month ago and the moderators on SBR were able to help them get it fixed. Please help if you can, thanks.

Hi Snuty,

We have asked a Bookmaker manager to take a look at what is going on for you (y)
 
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