[RESOLVED] 1xbet India 🇮🇳 poor Customer Service

ommidikra

ommidikra

Joined
Nov 2, 2021
Messages
13
Namaste,
I have been a fully verified and satisfied customer of 1xbet India for years.Offlately i have noticed that the customer service of the company has gone down to the dogs. They do not respond to the messages in the Live chat nor do they respond to the email tickets they create.

Specifically , i had participated in a sports promotion and had accumulated hundreds tickets for the giveaway. Luckily i won the Samsung Mobile prize but the company or their customer care don't even reply to any texts, which makes me think giveaways are all a scam.
I have additionally provided all my verified home address documents to their email. The email resolution ticket id being ticket [#11130681]
There is absolutely no response from their end.
My account number is 18429011

Regards,
Om bhatia
Screenshot_20211029-100105.pngScreenshot_20211029-101225~2.png
 
Last edited by a moderator:

BMR_Brad

BMR_Brad

Joined
Jun 4, 2016
Messages
1,365
Welcome to BMR

If you fill in our complaint form we may be able to help you contact a responsive 1xbet rep

 

ommidikra

ommidikra

Joined
Nov 2, 2021
Messages
13
Welcome to BMR

If you fill in our complaint form we may be able to help you contact a responsive 1xbet rep

Thank you for the response, 🙏 already filled the form .. thanks
 

1xBetsupport

1xBetsupport

Joined
Jan 23, 2019
Messages
59
Namaste,
I have been a fully verified and satisfied customer of 1xbet India for years.Offlately i have noticed that the customer service of the company has gone down to the dogs. They do not respond to the messages in the Live chat nor do they respond to the email tickets they create.

Specifically , i had participated in a sports promotion and had accumulated hundreds tickets for the giveaway. Luckily i won the Samsung Mobile prize but the company or their customer care don't even reply to any texts, which makes me think giveaways are all a scam.
I have additionally provided all my verified home address documents to their email. The email resolution ticket id being ticket [#11130681]
There is absolutely no response from their end.
My account number is 18429011

Regards,
Om bhatia
View attachment 929View attachment 930
Dear ommidikra,

Thank you for contacting us. We sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we will surely get back to you with an answer

All the best,
The 1xBet Support
 

ommidikra

ommidikra

Joined
Nov 2, 2021
Messages
13
Dear ommidikra,

Thank you for contacting us. We sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we will surely get back to you with an answer

All the best,
The 1xBet Support
@BMR_Brad i have received the bonus points in lieu of the prize (Samsung Phone) ....
I am happy and satisfied by the promt resolution by the bmr team and also the 1xbet dept.
Thank you 🙏 mark the thread resolved and closed.
 

BMR_Brad

BMR_Brad

Joined
Jun 4, 2016
Messages
1,365
@BMR_Brad i have received the bonus points in lieu of the prize (Samsung Phone) ....
I am happy and satisfied by the promt resolution by the bmr team and also the 1xbet dept.
Thank you 🙏 mark the thread resolved and closed.

That is great news Ommidikra. And thank you for making sure you updated this thread for readers 🤝

We are lucky to have a good contact at 1xbet who always tries hard to make players happy.
 

1xBetsupport

1xBetsupport

Joined
Jan 23, 2019
Messages
59
@BMR_Brad i have received the bonus points in lieu of the prize (Samsung Phone) ....
I am happy and satisfied by the promt resolution by the bmr team and also the 1xbet dept.
Thank you 🙏 mark the thread resolved and closed.
Dear ommidikra,

Thank you for your feedback. We are glad to see the situation was resolved
If you have any additional questions, we are always in touch and ready to help you in any situation
We wish you good luck in your future bets!

All the best,
The 1xBet Support
 
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