Online UK-licensed sportsbooks you wouldn't recommend (with your reasons)

Trevrizent

New member
Given the rapid growth in the number of UK-licensed online sportsbooks over the last few years, I thought it might be a good idea if we tried to sort (at least some of) the wheat from the chaff - all contributions gratefully received.

I'll start the ball rolling:

https://www.uk-k8.com/Sports

Quite simply some of the worst odds I've ever seen (especially their horse racing odds which I find downright insulting).
 

BMR_Brad

Moderator
Staff member
I've always thought Coral was one to avoid, based on how they dealt with disputes. But I guess that's not really relevant now they have been bought out.

Good thread idea though
 

chrisrose

Member
Given the rapid growth in the number of UK-licensed online sportsbooks over the last few years, I thought it might be a good idea if we tried to sort (at least some of) the wheat from the chaff - all contributions gratefully received.

I'll start the ball rolling:

https://www.uk-k8.com/Sports

Quite simply some of the worst odds I've ever seen (especially their horse racing odds which I find downright insulting).

10bet had monthes of trouble verifying took the mickey with passport holding next to face then hand showing then different postions got money in end but horrible experince
 

Trevrizent

New member
Do NOT use moplay.co.uk until further notice. They have now blocked my account and access to my balance for 'security reasons'. Am currently trying to sort out what the problem is, but for the moment they should be regarded as dubious and should be avoided. Will post an update in due course.

Update: not good at all. Tried to escalate this issue to their complaints dept and my email was returned as undelivered (their email address does not exist) - draw your own conclusions.
 
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Trevrizent

New member
Well the good news is that they've now reopened my account and have told me that it is fully verified, but they really are all over the place. To their credit they've apologised and give me an extra 10 GBP free bet, but they're not going to survive if they carry on like this.

Despite my earlier doubts I think they are genuine and well intentioned, but clueless and chaotic is an understatement (I thought Fansbet were incompetent, but this is in a totally different league).

I actually ended up feeling a bit sorry for them (they are brand new after all), so when they asked me if I could give them some feedback as to how they might avoid problems like this in the future, I was happy to oblige.

The problem was that they wanted to verify my payment method (they had already verified my age/ID and my address). This wouldn't normally be an issue, but I had deposited using a prepaid card and they didn't seem to understand what this was or accept that it was entirely unconnected to my bank account. They kept insisting that my account would remain locked until I sent them a bank statement showing the deposit I had made to them. I told them that there was no bank statement showing that deposit, but they wouldn't have it. To make matters worse when I tried to escalate the issue, the email address for complaints given in their terms and conditions turned out not to exist. Given that the stalemate looked set to continue, I even considered contacting IBAS, only to find that IBAS doesn't have them in its list of registered operators even though their website gives IBAS as one of their ADR providers.

I decided to have one last go at them on live chat and finally managed to get through to someone more senior who had some understanding of the situation. After the best part of an hour and after I had sent them a photograph of both sides of the prepaid card, the account was eventually reopened. Apart from the non-existent email address and the ADR shambles, I pointed out to them that an account with funds in it should never be locked simply because they are waiting to verify a payment method, as that would leave them open to accusations of fraud and theft. All that they needed to do was to prevent any withdrawals being made from the account until the payment method had been checked. An account should only be locked when a player's age and/or ID cannot be verified.

Hopefully lessons will have been learned from all this. In spite of everything, basically I think they're ok and are safe to use.
 
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chrisrose

Member
cheers trevrizent what do you think of sunbets now TABCORP have pulled out there funding do you think they will survive ,,,cheers
 

Trevrizent

New member
The whole Sunbets saga has been a total shambles from start to finish, Chris. For me they were far too reliant on their name to get customers and offered absolutely nothing that wasn't being offered much better elsewhere. The people running the show seemed to have no idea whatsoever about the UK online gambling market. My guess is that they'll carry on in the short term in the hope of getting some new investment (and possibly to save face as well), but they're going to have to make some major changes to the way the business is run (and to the people running it) if they're going to survive in the longer term.
 

BMR_Brad

Moderator
Staff member
Do NOT use moplay.co.uk until further notice. They have now blocked my account and access to my balance for 'security reasons'.

How can you have expectations of books acting reasonably when you call out a book for simply daring to want to check something.

Good for the goose, good for the gander.
 

Trevrizent

New member
I posted what I did because there was a genuine problem and I didn't want anyone else to deposit with Moplay until it had been sorted out. The bookmaker is brand new and it was just possible that they might be dodgy (especially given the issue with their email address for complaints). Happily that has turned out not to be the case and if BMR Brad had read what I posted subsequently, I doubt he would have written what he did. If he wants serious contributions on here which are designed to help players to find a reliable bookmaker and not get stung, he won't get them with comments like that.
 

BMR_Brad

Moderator
Staff member
Go screw yourself - I'm finished on here.

Was that question really so upsetting for you?

Do you genuinely think they are to be avoided for checking your account?

And please excuse my annoying sense of fairness.
 
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Trevrizent

New member
This isn't a question of fairness, as I'm more than happy for them to check my account in order for them to verify it and enable withdrawals. My problem was the unnecessarily heavy-handed way they went about it, which would have given anyone, yes, even you, cause for concern. Wouldn't you have been suspicious if a new bookmaker had sent you an email saying that your ID and address had been successfully verified and then, out of the blue, locked your account with no explanation? Wouldn't you have been suspicious if the email address they give on their website for complaints turned out not to exist? Wouldn't you have been suspicious if a bookmaker gave ADR two providers on its website but neither of those ADR providers listed that bookmaker amongst their registered operators?

My post was not a rant about Moplay, it was simply a warning to other players not to deposit with them until I was satisfied that they were safe to use - and now I am satisfied that they are safe to use.

This is my final post on this forum after five years, as it's clear to me that people like you don't appreciate my contributions on here or my attempts to help other players - and I, together with Quincunx, have helped plenty of them over the years.

In my view that's BMR's loss. Adieu.
 
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BMR Admin

New member
Trevrizent...we want to hear form you . These contributions are valuable and we all learn from each other on the forums. Stick around and see BMR grow!
 

Trevrizent

New member
All right then.

Important update:

Cherry Casino and Sportsbook (www.cherrycasino.com/en-gb/sports) has surrendered its UKGC licence and is offline. The sportsbook had been offline for some weeks ostensibly for a revamp, but the whole operation now looks to have gone down the pan. Their homepage simply has a message in several different languages (including English, German and the Scandinavian languages) to the effect that customers in those countries are no longer permitted to register with cherrycasino.com

There is no information about how players with funds in their account can withdraw their money, although they are still giving support@cherrycasino.com as a contact address. I very nearly opened an account with them some months back (their odds weren't bad), but I'm certainly glad now that I didn't. I don't know what the chances of them refunding existing balances are, although the situation doesn't look too good at present.
 
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chrisrose

Member
hi mate ,,,yes I remember a year back trying to set up account but would not let me ,,,got on live chat and said because I was uk which found strange as had uk licence never pursued it luckily,,,glad to see you back ,,,cheers
 
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