I opened an account with mcbookie and deposited £500 after a couple of hours betting I managed to get my pot up to £1200.00. When I went to withdraw the money my account was locked. I emailed customer service and they had advised me that I have been excluded as previously I have self excluded. I presume this relates to a previous account I had with victor chandler. However they let me open this new account and bet for 24 hours and they are only willing to pay me my original deposit of £500 back not the other £700 profit. Does this sound correct? I feel cheated as I wasted all day yesterday winning a good size pot only to be told it has all been void. I did not know it was related to victor chandler and as there was no problem opening the account I didn't think there would be any issues going forward over settling bets and withdrawing winnings. Can somebody please help to clarify what I should do next?