Matchbook Complaint-Self Exclusion Theft



May 8, 2015
Hi All,

I believe that Matchbook have treated me unfairly. I am a compulsive gambler and I have self excluded from all reputable firms.

I self excluded with Matchbook. Please read attachment and requested to never to be able to access their site again clearly.

However in a moment of weakness I was able to access my account again without any controls or cooling off period and I have done considerable financial damage, betting all through the night until finally betting until the early morning and losing approx. €3000. I'm now in dire straits.

All the details that I entered were identical and I made no effort to circumvent their systems. I wonder what recourse I have in this situation if any. I intend to contact the gambling commission, Alderney licensing and post the details on the sites. I will also see if legal action is possible.

I see their is precedent to refund deposits with other reputable bookies.

Thanks in advance if you have any advice,