Help Please Coral Account frozen


New member
First of all Hi - I’m new to the forum and need some advice
I’ve been joining the dots together and have searched this issue however just need a bit of guidance - apologies in advance for the ramble

I opened a Coral account last Saturday played relatively small amounts On the slots and had a win making a withdrawal of C£200 ish I went in later in the day and wasn’t able to access the account access has been blocked - So called and spoke with CS who explained about accounts from others within their brand although they would advise me shortly regarding the withdrawal- Sunday I received an email saying after investigation they are pleased to confirm my account has been reactivated so as far as I was concerned everything had been OK’d - Since then I had been waiting for the withdrawal to be processed.

Today I messaged them to be told it had been authorised and was on the way back - I then logged in to have a play reversed it then deposited more (within my limits) I then won a reasonable amount c£1500. Made a withdraw received the confirmation email. Then went back to check later, only to find that my account access has been blocked. So I phoned them up and they advise me that the reason access has been withdrawn is because I have other other accounts - surely this was also the case when they confirmed my account had been reinstated on the Sunday?

After searching I’ve previously had Accounts with (Ladbrokes and Gala spins)

Where do I stand with the withdrawal?

I’m almost certain I SE’d from both Ladbrokes and Gala spins - if they withhold the payout why would they have reactivated the account initially on Sunday - I’ve kept all emails

strangely I’ve just checked and it’s now allowing me access again? Withdrawal showing as pending

Thanks in advance

extremely confused



New member
Just to update

I’m pleased you advise that payment was authorised over night and a credit is now back in my PayPal Account