help account 1xbet blocked for 4 years

alano83

New member
Joined
Nov 22, 2021
Messages
8
hello, I have been having problems with a 1xbet account for 4 years: I sent everything they requested, even documents to russia but every time they do not accept some type of document. now I'm stuck on a selfie with a code and date already sent 15 times. can you help me?
 

BobbyFK

Active member
Joined
Oct 19, 2021
Messages
695
Alano,

Welcome to BMR. I am sorry to read of the issues you are having with 1xbet. Please fill out the following form and someone will look into this for you
 

DontTailMe

Member
Joined
Oct 19, 2021
Messages
40
hello, I have been having problems with a 1xbet account for 4 years: I sent everything they requested, even documents to russia but every time they do not accept some type of document. now I'm stuck on a selfie with a code and date already sent 15 times. can you help me?
I saw your story on another message board. It definitely sounds frustrating to be given the runaround on documents. I believe there is a 1xbet representative who is active in this forum. Hopefully you get taken care of soon between them and BMR.
 

BMR Genie

Moderator
Staff member
Joined
Jun 16, 2016
Messages
674
We will ask a 1xbet representative to comment on this for you.
 

alano83

New member
Joined
Nov 22, 2021
Messages
8
hi, I have just filed a complaint .... I hope you can help me in the meantime yesterday I sent the selfie for the 16th time but I think that also this time I will be refused. of course no one knows the reason for the refusal
 

alano83

New member
Joined
Nov 22, 2021
Messages
8
I saw your story on another message board. It definitely sounds frustrating to be given the runaround on documents. I believe there is a 1xbet representative who is active in this forum. Hopefully you get taken care of soon between them and BMR.
thank you very much for referring me to this site .... I hope they can help me. for me those blocked 1000e would be very convenient
 

1xBetsupport

New member
Joined
Jan 23, 2019
Messages
20
hello, I have been having problems with a 1xbet account for 4 years: I sent everything they requested, even documents to russia but every time they do not accept some type of document. now I'm stuck on a selfie with a code and date already sent 15 times. can you help me?
Dear alano83,

Thank you for contacting us. We sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we will surely get back to you with an answer

All the best,
The 1xBet Support
 

1xBetsupport

New member
Joined
Jan 23, 2019
Messages
20
Dear alano83,

Thank you for waiting for an answer. We have checked the information on your question with the Security Service. According to our data, the Security Service didn't receive documents from you for verification from 2017 to this September.

In order to proceed with the verification process, we kindly ask you to upload the not mirrored selfie with the code to your personal account. The picture should be in good quality and not edited in any way.

Please follow the instructions from the Security Service. If you'll have any additional questions, you can contact us in any convenient way We're always ready to help.

All the best,
The 1xBet Support
 

alano83

New member
Joined
Nov 22, 2021
Messages
8
but please, and an excuse not to unlock the account; in 5 months that I send selfies no one had said about this mirror mode. however just postponed without this mode
 

DontTailMe

Member
Joined
Oct 19, 2021
Messages
40
Well that totally makes sense… Total justification to hold your funds hostage.

NOT!

I don't think it's a huge problem, but I would expect them to provide guidance such as "please don't use a mirror this time" when they reject it. Not sure if they did or didn't, but OP claims that they submitted something like 17 selfies, so it's a weird situation.
 

alano83

New member
Joined
Nov 22, 2021
Messages
8
Ho provato a chiedere via email in chat quale fosse il motivo del rifiuto e nessuno ha mai menzionato questo specchio. ora vediamo cosa si inventano.....
 

DontTailMe

Member
Joined
Oct 19, 2021
Messages
40
Ho provato a chiedere via email in chat quale fosse il motivo del rifiuto e nessuno ha mai menzionato questo specchio. ora vediamo cosa si inventano.....
Oh, sorry, I didn't realize you were the OP when I made that last reply. Yeah, Id' think you would know if they told you specifically what was wrong with the previous images. Well, hopefully this time will be the last.

PS: You posted in Italian :) Here is the English translation per Google:
"I tried to ask via email in chat what the reason for the refusal was and no one has ever mentioned this mirror. now let's see what they invent ....."
 
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alano83

New member
Joined
Nov 22, 2021
Messages
8
good evening, to date the request has been in progress for about 3 days .... I really hope to be able to withdraw these funds after 4 years ..........
 

alano83

New member
Joined
Nov 22, 2021
Messages
8
this morning I received an email that they want to do a video chat on skype .... fixed for tomorrow I finally see them in the face and tell them what I think of them
 

DontTailMe

Member
Joined
Oct 19, 2021
Messages
40
this morning I received an email that they want to do a video chat on skype .... fixed for tomorrow I finally see them in the face and tell them what I think of them
As frustrating as this process may have been for you, keep in mind that yelling/cursing at the people who control the fate of your money is not a wise choice. It might give them an excuse to extend the process even longer. Just bit your tongue, give them what they want, and get your money.
 
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