For months since Grosvener casino updated their website they have had an ongoing unresolved technical issue.
They are aware of this and say they are working to fix it, so far with no success.
Customers with numbers as their username can no longer access their accounts. As they are typing in their username the technical error in the software converts their username to a membership number so they are unable to login.
They said to me 10 days ago they will change my username to solve the problem. Unfortunately they didn’t manage to change it despite being chased up.
So I like many other Grosvener casino customers are locked out of their accounts. Despite their efforts in the past few months they have not found a solution to this problem.
They are aware of this and say they are working to fix it, so far with no success.
Customers with numbers as their username can no longer access their accounts. As they are typing in their username the technical error in the software converts their username to a membership number so they are unable to login.
They said to me 10 days ago they will change my username to solve the problem. Unfortunately they didn’t manage to change it despite being chased up.
So I like many other Grosvener casino customers are locked out of their accounts. Despite their efforts in the past few months they have not found a solution to this problem.