What exactly do you mean by cancelled?
Did the book void it for some reason? Or do you mean that you bet it all and lost without a profit?
Hi Brad, Admin and all BMR users, good morning
Firstly, thanks for your help and support in to be dealing with me and with the bookmaker.
That first offer of last year was cancelled for me manually in member area (if I not done this, the system would done automatically alone after one time, I think) because I done only less than 7% of rollover necessary and resolved not to end that, without do more bets
The terms and rules states only 1 promotion for customer at time, and never to use 1 same promotion more than 1x, of course. This first offer of last year are full different of this other offer I receive in April of current year
I will to explain:
The terms and rules allow the person to have only one bonus at a time. And you can not get the same bonus more than once. This happens on all sites. The bonus I won last year was canceled / expired because I performed less than 10% of the rollover needed to do so, the system automatically cancels after one time or the user alone can cancel it. But this bonus has nothing relation with the bonus I won in April this year
This site weekly offers many freebet reload, deposit offers, and constantly by what I understand it also offers freebet promotions without deposit (for example, 2 months ago they sent emails to me - and probably to all users - a BET2 code promotion without deposit also, and that I did not use). They always have many offers, with and without deposit. You can not just use one - the same bonus code - more than once, or use two at the same time. These are the terms
None of this I did. The promotion I used in April and made a profit is totally different from the promotion I used last year. Different values, different rollovers (the first are to place bonus + profit 10 times, and the second are bonus + profit 25 or 35 times). Other code bonus, other amount, other requirements, other name and offer, other terms and rules, all different, similar are all offers no deposit and with deposit offered weekly / monthly etc etc etc, nothing they repeat, all changes always
I think the reason for all this is a failure of communication, of support. Or failure of system, which allowed the code to work for me - and probably for thousands of other people in the world who use forums to view news of promotions, and 3 different forums publicized these promotions, stating the terms to use: only 1x a same promotion code and obviously do not use two different promotions at the same time
So the first promotion I needed to let cancel or expire, so I could try to use this second. That's what I did. I tried to write the code for this other different promotion in April to see if I was eligible, because under the terms I did not say anything about who received the first promotion (fully different of this other) could not use that one, so I decided to try to see if I was eligible as well all people else would do the same
And I wrote that code, and it worked. I was happy and started playing with her, made hundreds, maybe thousands of bets, tried to win that almost impossible rollover. And I got after a lot of fighting, a small profit of approximately 300.00. I decided not to withdraw
I wanted to keep playing, so after lots of betting, I had 4391.00. I went to send my documents this start week to withdraw 120.00, and started all these problems, first they said that I selected wrong the gender in the register, in form registration - I believed I not wrong, but then they updated, and then when I logged in account again they had removed the all winnings claiming that I could not have received that 2 months ago
If support communication failure occurred, if it was system failure, if it was incomplete terms and rules or not cleary or confused, or any other reason, I think it's not my fault. And even if any of these reasons happened, I believe the site should have informed me the same day or the first few days that I was playing with it. And not nearly 2 months later, only for the user to have made some good profit
This is what happened, in detail. I sent messages to them, they answered the same, I said that I wanted to speak with a supervisor by telephone, they did not accept it, they said that they did not have telephone support, I insisted, I said that I wanted to solve the problem, until I started to be ignored, I sent several messages and no response. Until I decided that if I continued to be ignored, my last choice would be to post the case on review sites and forums, like this one. Again I was ignored and decided to publish, and they did not like it, even requiring me to stop and erase the messages, which only after that would try "a fast and best resolution to this" (they used the same words) until sending the letter legal saying they would send it to the MGA and to polices authorities
I've decided to edit posts, remove their names, and too delete all posts, believing their words. Tell this to them, that I have done all that you have asked for. And they do not answer me any more, the support only sends me to the lawyer who sent the legal letter, and this lawyer only responds saying that their position is in the legal letter, and nothing more
I would really like to resolve this in the best way for both parties. I honestly won the approximately 300 with the end of the giant rollover, and I decided to keep playing and I won more. I believe they would also like to resolve, as I wish to continue playing there, and I think they also wish it. That's why I asked for help here in dispute complaint internally with BMR and too MGA