That's very good advice. I eventually found the relevant clause in their Terms & Conditions. It basically stated that Coral was under no obligation to refund deposits from customers who opened a new account while self excluded. I find this absolutely appalling. In my view it gives Coral a green light to take money which doesn't belong to them and makes a mockery of their claim to support responsible gambling. For what it's worth, I think that, if you follow Quincunx's advice, you will sooner or later get some or all of your deposit back, but if you don't, then I would certainly go to the press.