Coral confiscated £1200 deposit due to self exclusion

iniesta88

New member
Joined
Jun 5, 2015
Messages
2
In short, I'd forgot I'd self excluded over 10 years ago. Coral let me create a new account and deposit £1200.

Due to breaching their terms and conditions they wont return to my bank.

Do I have a case for complaint or is this money now theirs?
 

quincunx

Member
Joined
Nov 20, 2012
Messages
668
Point out that the press would have a field day with this story,and hopefully they'll come around.As in 'Corals confiscate remaining £800 deposit of self-excluded punter'.
 

Trevrizent

New member
Joined
May 21, 2013
Messages
552
That's very good advice. I eventually found the relevant clause in their Terms & Conditions. It basically stated that Coral was under no obligation to refund deposits from customers who opened a new account while self excluded. I find this absolutely appalling. In my view it gives Coral a green light to take money which doesn't belong to them and makes a mockery of their claim to support responsible gambling. For what it's worth, I think that, if you follow Quincunx's advice, you will sooner or later get some or all of your deposit back, but if you don't, then I would certainly go to the press.
 

quincunx

Member
Joined
Nov 20, 2012
Messages
668
Thanks,Trevrizent.Good work.I've just looked at Coral's terms and conditions - there's a lot to trawl through.
 
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