I would like to get some mediation or correspondence in an ongoing issue I have with Bovada. I have filed a complaint using the form, but figured it couldn't hurt to post my situation here as well.
They abruptly closed my account for investigation "due to suspicious activity" back on November 4th, when requesting the max 9500 btc withdrawal. Total account value is roughly 12,000
This is a verified account that has made 7 or 8 withdrawals before and has gone through the KYC process.
The withdrawal prior to this 9500 withdrawal, I received a message from Bovada saying that they detected possible VPN usage. This makes sense because I was using it on my work computer. I called customer service immediately and asked them if I could just use a different device and everything would be fine, and they said it would. I stopped using my work computer and all VPNs after that.
It has been over 2 months with 0 correspondence from the Bovada investigations team. When I call Bovada or use their live chat they say that the funds are still there and I just have to wait for the investigations team to email me. There seems to be no requests from their end, no way to communicate with them, no way to escalate this. It is very frustrating.
I have read several threads on reddit and twitter about closed accounts/investigations.
Let me start by saying that none of the following common situations have occurred:
1) Same household as another user
2) Same IP as another user because I "logged in at their house"
3) Abuse of referral program (I am not registered to that)
4) Abuse of any TOS I can even think of
I posted this same thread in SBR before finding out that they don't deal with offshore books. Opti over there did say that it was possibly a good sign that they arent requesting anything from me as they might actually be investigating someone else, and somehow my account has been tied up in that. Even if that were the case the length of time and the complete lack of any communication seems completely insane.
Thank you!
They abruptly closed my account for investigation "due to suspicious activity" back on November 4th, when requesting the max 9500 btc withdrawal. Total account value is roughly 12,000
This is a verified account that has made 7 or 8 withdrawals before and has gone through the KYC process.
The withdrawal prior to this 9500 withdrawal, I received a message from Bovada saying that they detected possible VPN usage. This makes sense because I was using it on my work computer. I called customer service immediately and asked them if I could just use a different device and everything would be fine, and they said it would. I stopped using my work computer and all VPNs after that.
It has been over 2 months with 0 correspondence from the Bovada investigations team. When I call Bovada or use their live chat they say that the funds are still there and I just have to wait for the investigations team to email me. There seems to be no requests from their end, no way to communicate with them, no way to escalate this. It is very frustrating.
I have read several threads on reddit and twitter about closed accounts/investigations.
Let me start by saying that none of the following common situations have occurred:
1) Same household as another user
2) Same IP as another user because I "logged in at their house"
3) Abuse of referral program (I am not registered to that)
4) Abuse of any TOS I can even think of
I posted this same thread in SBR before finding out that they don't deal with offshore books. Opti over there did say that it was possibly a good sign that they arent requesting anything from me as they might actually be investigating someone else, and somehow my account has been tied up in that. Even if that were the case the length of time and the complete lack of any communication seems completely insane.
Thank you!
