bis bet365 under atack?

letim777

New member
. Bet365 blocked my account in November 2016, because I told to bet365 on live chat and on phone that somebody broke in my bet365 account. I deposit only with neteller, but somebody withdraw money with skrill (skrill was not even on my name). So the mistake is on ther side, because thay allowed withdrawing money to the name that is not mine. Thay also allowed to withdraw money to payment method that was never used for deposit. In ther terms and conditions thay are saying that it is possible to withdraw only with method that I deposit with(this was neteller). The second withdrew options that thay allow is a withdraw to bank account(this withdraw method would be allowed if I would not have neteller any more- ther T&C). I respect that thay froze my account, this is to protect me and my money. But I wish to get my money back.
After someone stole the money on my account they were still 100,07€ onmy betting account, which bet365 paid on 16/6/2018
On the phone bet365 told me thay don’t see any problem (15/6/2018). On November 2016 bet365 told me on phone that bet365 was probably hacked by some hacker. Thay say thay would never alow this action. And thay don’t know how this hapened
The fact is that ther company was hacked, because one person withdrew money thru payment method that was never used for deposit , and on a name that is not mine This is against terms and conditions.

The amount I was stolen is around 900€
 

BMR_Brad

Moderator
Staff member
You are welcome to submit a BMR Complaint Form and see if we can help.

But have you also tried appealing to their Gibraltar regulator yet?

[h=4]Customer complaints regarding breaches of licence conditions[/h]
For further information on complaints and regulatory issues please see: 



The Gambling Commissioner's advice to complainants.

Complaints about operators must follow the process set out in the Gambling Commissioner’s advice to complainants. Complaints must be submitted in writing, by email, using the prescribed form (Complaint Resolution Request Form) to gccomplaints@gibraltar.gov.gi. Complaints cannot be dealt with by telephone.
 

letim777

New member
i wrote to giblartar today. I wrote to gemling comision 18 moutngh ago but thay respond thay cant help me becouse my acount is in euro.
 

BMR_Brad

Moderator
Staff member
i wrote to giblartar today. I wrote to gemling comision 18 moutngh ago but thay respond thay cant help me becouse my acount is in euro.

It sounds like they are not sure if you are the real owner of the account. Not sure why they would not just have you prove that though
%2Bclueless-1%2B.gif


From what you say, it should be solvable. The Gibraltar regulator is one of the better ones in the world so will hopefully be able to do that.
 

letim777

New member
If i am not real owner , why did thay pay me 100,07€ yestrday (this amount was not stolen in 2016)?

And all the point here is that bet365 allow to withraw on skrill that was not on my name, and this skrill never deposit. How thay can alow this?
Thay should investigate the case. Thay just need to folow the money on skrill and thay will found out the criminals. This should not be so dificult to do in 2018
 
Top