betsafe bonus, money canceled

ButtgenFlo

New member
Hello,
I have a Problem with betsafe. Ich deposit 100€ and get the 100€ Bonus, than I place 3 bets and won all 3.
After that I want to withdraw my money, first my account was restricted. If I asked if they need my verification documents I get the answer that they doesnt need. One day later I get an email that all my money was canceled and only get my 100€ back which I deposit. They only say I offend against the "terms and service"point 12.1, but It isnt possible.
The 100€ deposit I get back at my bank without send my verification documents, the rest of money, 1164€ was cancelled.
Does anyone have an idea of what I can do ?
 

BMR Sandy

Moderator
Staff member
Welcome to the BMR forum, ButtgenFlo.

Under Betsafe T&C, Section 12.1 stated that;

"Any Bonus is only available once per person, family, household, address, e-mail address, credit card number, bank account, telephone number, computer/device and / or IP address."

Did you try to contact them to clarfiy the matter?
 

BMR Admin

New member
Hi ..please fill out this complaint form and we will look into this for you.
grrr.gif
 

ButtgenFlo

New member
Thank you, i already fill out the complaint form at 10.07. I write that also here, that other users can read this.

BMR Sandy: Yes I contact them, but only get the same answer that I violate point 12.1 and cant get more informations about that.
 

BMR_Brad

Moderator
Staff member
Thank you, i already fill out the complaint form at 10.07. I write that also here, that other users can read this.

BMR Sandy: Yes I contact them, but only get the same answer that I violate point 12.1 and cant get more informations about that.

You should have received a reply now ButtgenFlo
grrr.gif
 
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