1xbet stole my winnings

1xBetsupport

1xBetsupport

Joined
Jan 23, 2019
Messages
55
Thanks a lot.
‘However allow me to say that the fact that such issues are managed by a security department is crazy to me

Dear frenchbettor,

Thank you for waiting. We have checked all the information about your situation.

As we told you earlier, the betslip 19767747047 was settled as a refund because at the moment when you sent a refund request to the Support Service, the Bookmaker had the information that the match was suspended and not finished. The match wasn't finished and the Company showed you a loyalty via settling the bet as a refund as you asked

In the case of the betslip 20473229993 there was no information that the match was suspended or not finished. At the moment of your request The Bookmaker Company already had the preliminary information about result of the match, which was being double-checked at the moment of your request. In cases like this the bets will always be settled as normal in full accordance with the T&C of the Company because of a result already being there.

The Bookmaker Company has always gave a lot of attention and showed loyalty to the players with VIP status, however we need to remind that the VIP status benefits don't include fast refunds by your request. It is always the sole decision of the Bookmaker to meet these kinds of requests after additional consideration of the information about the bets. In this case, your request to refund wasn't honored because of results of the match being already known at that moment

Best regards,
The 1xBet Support
 

israelsongz

israelsongz

Joined
Feb 7, 2022
Messages
16
It sounds like this early cancel system is more of a trap than a benefit.

I will ping 1xbetsupport in case they have not seen this thread.
Hi BMR_Brad. Please could You also help me with my withdrawal issues with 1xbet? It’s been 8weeks and they’ve been claiming to verify me. I’ve not even blended to withdraw 8 weeks.
 

1xBetsupport

1xBetsupport

Joined
Jan 23, 2019
Messages
55
Hi BMR_Brad. Please could You also help me with my withdrawal issues with 1xbet? It’s been 8weeks and they’ve been claiming to verify me. I’ve not even blended to withdraw 8 weeks.
Dear israelsongz,

Thank you very much for your patience!

We've sent the additional request regarding your situation to the Security Service. Unfortunately, your payment system didn't provide the information yet. We kindly ask you to note that the delay of the verification comes from the payment system and this process is uncontrolled from our side

On your situation you need to expect a notification in your personal account regarding further actions. We are monitoring your case and as soon as we receive the new information, we'll back to you with the answer

All the best,
The 1xBet Support
 

Judge Crater

Judge Crater

Joined
Nov 1, 2021
Messages
81
Two months is a long time to check someones documents, why don't you just return all his funds via the exact same method he deposited. That would solve any fraud concerns. If you are waiting 2 months for your processor to send information, that sounds like your problem not the OP. At this point it looks embarrassing to 1XBet. You could solve this in 5 minutes by calling the poster and telling him exactly what is going on.
 

israelsongz

israelsongz

Joined
Feb 7, 2022
Messages
16
Two months is a long time to check someones documents, why don't you just return all his funds via the exact same method he deposited. That would solve any fraud concerns. If you are waiting 2 months for your processor to send information, that sounds like your problem not the OP. At this point it looks embarrassing to 1XBet. You could solve this in 5 minutes by calling the poster and telling him exactly what is going on.
I’m actually so tired and down already. Day by day I shed tears regretting I ever made a deposit with 1xbet. Even my deposits remains inaccessible. I’m really tired and heartbroken. They don’t be even reply my emails anymore. Anyone who could help please just help. It’s becoming unbearable. This isn’t the 9th week already. 9th.
 
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