Thank you for your patience!
We've checked all the information regarding your situation and receive the information that at the moment, you are undergoing a standard verification procedure according to the Terms:
2.34 Should the bookmaker’s Security Service have any concerns about the bettor’s identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker’s absolute discretion, as well as to cancel any payments until all such details are verified
The verification procedure is standard for each betting company
At the moment the Security Service is waiting the information from your payment system. We kindly ask you to note that the delay of the verification comes from the payment system
As soon as the Security Service received all the information, you'll surely receive a notification about further actions
All the best,
The 1xBet Support