Grosvener Casino Technical Issues With Login

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Mr_George

Mr_George

Joined
Mar 12, 2018
Messages
22
For months since Grosvener casino updated their website they have had an ongoing unresolved technical issue.

They are aware of this and say they are working to fix it, so far with no success.

Customers with numbers as their username can no longer access their accounts. As they are typing in their username the technical error in the software converts their username to a membership number so they are unable to login.

They said to me 10 days ago they will change my username to solve the problem. Unfortunately they didn’t manage to change it despite being chased up.

So I like many other Grosvener casino customers are locked out of their accounts. Despite their efforts in the past few months they have not found a solution to this problem.
 

Mr_George

Mr_George

Joined
Mar 12, 2018
Messages
22
The solution they offered me was to choose a new username and they would send it off to be changed. I chose a new username 12 days ago and they said they would change it within 5 days but I'm still waiting.
 
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