Hello!
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation further the fastest way
All the best,
The 1xBet Team
Dear Santos,
All the information regarding your past bets on this market, how much of them there are, as well as the confirmation that they have been settled the same way (not including the technical fouls) and that there's no difference in settling the over and under bets, was provided to you...
Dear Santos,
Please provide us with the bet slip numbers of your previous bets where the technical fouls were included so that we could review the situation regarding this market in full
All the best,
The 1xBet Team
Dear Santos,
Earlier you've mentioned that you had the experience of many equal bets where technical fouls did count. Would you please provide those bet slips so that we could review the correctness settlement of this market?
Best regards,
The 1xBet Team
Dear Santos87,
Thank you so very much for your feedback. We'll look into the situation once more with the Security Service and get back to you after that
Best regards,
The 1xBet Support
Dear santos87,
Thank you for waiting!
We've checked all the information regarding the situation with the Security Service. According to the protocol of "National Basketball Association. Official scorer's report 2nd Quarter Only" the score was 3:6.
Only personal fouls by players on the court...
Dear santos87,
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Dear slaheddineaissa77,
Thank you for your patience!
We've checked all the information regarding your situation with the Security Service. At the moment, your account isn't blocked and there is no document request on your account. Please, describe your situation in more details in order for us...
Dear slaheddineaissa77,
Thank you for contacting us.
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Dear @slaheddineaissa77,
At the moment you're undergoing a verification procedure, that is standard for each betting company. In order to proceed with the verification process, you need strictly follow the instruction from the Security Service. Could you please specify, did you fill out a...
Dear hazliam,
Thank you for your reply.
We kindly ask you to pay attention, that there are two different players with different situations and client ID numbers in this thread. Ommidikra needed to contact to his bank on his first deposit, because it was unsuccessful. In order to resolve his...
Dear @slaheddineaissa77,
Thank you for your patience!
We've checked all the information regarding your situation with the Security Service. At the moment, you are undergoing a verification procedure according to the T&C:
2.34 Should the bookmaker’s Security Service have any concerns about...
Dear slaheddineaissa77,
Thank you for providing an additional details!
We've sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we'll surely get back to you with an answer
All the best,
The 1xBet Support
Dear slaheddineaissa77,
Thank you for contacting us!
In order for us to understand all the situation, please describe your question in more details and provide your client ID number. We'll surely check all the necessary information and get back to you with an answer
All the best,
The 1xBet...
Dear ommidikra,
We've received new information regarding your question from the Security Service. The deposit from 23/08/2022, 07:29 (200 INR) is unsuccessful. In order to resolve the situation, we kindly ask you to contact your bank directly
On your second deposit, that was made on...