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Pascal44

Pascal44

Joined
Jun 26, 2015
Messages
16
Hi

This bookmaker doesn't want to pay my winnings, I registered with them one month ago on the advice of a friend. They paid me during one week, and one day they blocked my account by asking me, a copy of passport, a copy of neteller statement, a photo of myself near my identity card (just incredible...) , a copy of a household bill, and to finish a video conference on Skype. I did all this procedure. After the conference, they blocked my account and sent me all settled bets with odd 1,00 by email. They say that oen person can register only one account. I registered ONE account with MY name, My neteller account, and MY postal adress. I don't understand the problem. Can you help me please ? I wrote a complaint twice, but nobody answers here....
Thank you

Pascal
 

Trevrizent

Trevrizent

Joined
May 21, 2013
Messages
552
I'm afraid that there are a number of threads on this forum where players report the same experience that you had. Try submitting a complaint to new BMR using the sticky at the head of the list of threads, but I wouldn't be very hopeful that 1XBet will respond to any approach from new BMR.
 

Pascal44

Pascal44

Joined
Jun 26, 2015
Messages
16
Trevrizent said:
<p>I'm afraid that there are a number of threads on this forum where players report the same experience that you had. Try submitting a complaint to new BMR using the sticky at the head of the list of threads, but I wouldn't be very hopeful that 1XBet will respond to any approach from new BMR.</p>
 

Pascal44

Pascal44

Joined
Jun 26, 2015
Messages
16
Pascal44 said:
<blockquote class="quote-msg quote-nest-1 odd"><p><em class="placeholder">Trevrizent</em> wrote:
</p><p>I'm afraid that there are a number of threads on this forum where players report the same experience that you had. Try submitting a complaint to new BMR using the sticky at the head of the list of threads, but I wouldn't be very hopeful that 1XBet will respond to any approach from new BMR.</p>
</blockquote>

I sent a complaint here but there's no answer, I think bookmakerreview use only affiliate programs and don't defend players. I called an international lawyer too.
 

Daljeet

Daljeet

Joined
Nov 11, 2020
Messages
1
Hi
This is i want to let you know that i am not able to login my account. I have 3242$ balance. as i got the mail from your team that i have multiple account but that is not the truth but i if anyone else is also doing bet from this Public cafe than i cannot be sure about that, bit that is not my fault please open my account and allow me doing the betting with you i am just doing the Gambling if you require any of the document from me i can give you all that or can also do the live video chat and yes if any of my know person or neighbour doing bet with you that dose not means that i have multiple account. I can assure you that this is my one and only one account with you. one account i am running with bet365 from 2015 and one i have with betway. Bet365 is the company who never stopped my money. please its a humble request look after this matter and allow me to run the account and let me do the gambling with you. once again i want to say please whatever you want from me in documents you can ask me to send i can give you all my documents and also i can do the video call with you. hope you will understand and allow me to run the account with you
 

1xBetsupport

1xBetsupport

Joined
Jan 23, 2019
Messages
67
Hi
This is i want to let you know that i am not able to login my account. I have 3242$ balance. as i got the mail from your team that i have multiple account but that is not the truth but i if anyone else is also doing bet from this Public cafe than i cannot be sure about that, bit that is not my fault please open my account and allow me doing the betting with you i am just doing the Gambling if you require any of the document from me i can give you all that or can also do the live video chat and yes if any of my know person or neighbour doing bet with you that dose not means that i have multiple account. I can assure you that this is my one and only one account with you. one account i am running with bet365 from 2015 and one i have with betway. Bet365 is the company who never stopped my money. please its a humble request look after this matter and allow me to run the account and let me do the gambling with you. once again i want to say please whatever you want from me in documents you can ask me to send i can give you all my documents and also i can do the video call with you. hope you will understand and allow me to run the account with you

Dear Daljeet,
Thank you for your feedback!

We would like to help you to sort everything out. Could you please provide us your client ID? As soon as we get this data, we will check everything

We are looking forward to your reply!
 
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