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  • SmartLiveGaming voided bet hours after it was settled

    Hi BMR community,

    I do have a complaint about the bookmaker Smartlivegaming.com

    I have placed a bet with the following details:

    Football / Finland / Suomen Cup 2015
    Atlantis FC Edustus - EIF Ekenas 1X2, Full Time Excluding Overtime : For EIF Ekenas
    Odds 3.05
    Bet placed: 13.03.15 18:31
    Event date: 14.03.15 18:30
    Stake: 97€

    I have won the bet and the bet was settled and displayed as won in my betting history in the Smartlivegaming website.

    Now after that some time has passed and suddenly it was declared as voided because “of wrong odds”.

    First I don’t think the odds were wrong. Second I think they cant void a bet that lately.

    The T&C of them are saying und General rules:
    2. SmartLiveGaming reserves the right to cancel any bet made on obviously "bad" odds, switched odds or a bet made after an event has started;

    I want my winnings. How could you help me?

  • I know nothing about Finnish football, but with ten other bookmakers Ekenas were between 1.62 and 1.80 to win the match in normal time. I'm afraid that the odds of 3.05 which you took seem to have been well out of line, which is presumably why Smart Live Gaming have voided the bet (I agree, however, that they should have voided it much sooner). If you want to, you can make a complaint to BMR using the email address at the head of the list of Forum threads, but to be honest I don't think you have much of a case - sorry.


    • Thank you Trevrizent for your information.
      I also think so.
      But surebetters should be warnnend!!!
      Dont play bets at SmartLiveGaming if the odds are too good!!!
      Exactly the same for Jetbull.com


      • I really would like to know if there exist a site where bookmakers are reviewed in regard to surebetting.
        That would be very helpfull!


        • Well that wasnt the end of the story.
          After I wrote a complain to the UK Gambling Commission they obviously decided to credit my winnings with the correct odds of 1.87.
          Thats fair after all.
          But first I was wondering why there was about 200€ missing in my account.
          After long discusses on the support chat they recognized that one of my other won bets wasnt credited at all to my balance and second the winnings from the bet with the changed odds also werent added.
          After a long story I got those 200€ to my account and I think thats fair.
          So after all it was very demanding to play at SmartLiveCasino.
          Lets hope I can withdraw my account balance without another interruption.


          • There are plenty of surebets to be found with trusted bookmakers, but as you're in germany I imagine you are limited due to tax laws etc.

            I'm guessing you are new to sure betting as you made a classic mistake of thinking you found a bet with a big profit margin.

            Most surebets will return on average between 2 and 5% you will of course find higher ones every now and again, but anything over 10% should be avoided.

            Every bookmaker has palpable error terms, which means they can either void your bet or settle at the correct odds. It could cost you a lot of money if something is completely voided.

            Also let's not forget - your accounts won't last very long either


            • Yes thats true.
              Surebets with odds about 5% are very critical in my opnion because they are often voided.
              The tax in Germany is a big problem. Many bookmakers even dont allow German players.
              I already have many bookmakers that limited or closed my accounts. But until now I did always get my money back. But I read that there are even bookmakers that close your account and forfeit your money if they suspect you to be a surebetter like bet7days.


              • How do you make money then? Betting tax for german residents is 5%


                • Yes, if you are arbing/sure betting, then you need to be very careful indeed, because it only needs a bookmaker to void one winning bet and you can lose instantly all the money you have made from several successful arbs in the past.

                  Even if you are not arbing, taking odds which you know are way out of line can still be a road to nowhere. If you win, the bet is often voided, but if you lose, then it isn't. In other words, you can easily find yourself placing a 'no win' bet without knowing it at the time.


                  • Yes I always do check my bets before the match starts.
                    @yourmum: Some bookmakers dont account the 5% tax.
                    And even those bookie that deduct the 5% tax do sometimes have surebets that are good enough to be played, esspecially when the other part of the bet is a bookmaker without the 5% tax.
                    Surebetting isnt easy. There are many things that can go wrong.
                    But after all Im still winning more money than Im loosing.
                    At the moment I find it hard to make surebets because Im limited at most bookmakers. But with stakes of only 150€ or less you cant make profitable surebets. Its not worth it.


                    • You're certainly not in the best location for it, you'll end up being tempted by dodgy and rogue bookies to make money, which could go horribly wrong.

                      I doubt you have access to any exchanges in germany as well so trading isn't option. As that would be the best thing to do next if you've built a decent balance from arbing


                      • I do have access to Smarkets and Matchbook and WBX. But WBX is stopping service now.
                        What exactly do you mean with trading exchanges?
                        Im glad for any tips.


                        • Don't you have access to Betfair? I thought the federal government awarded them a German online betting licence last September (they were one of the twenty operators to be granted such a licence). I was never a fan of WBX, but I like Smarkets.


                          • As far as I know Betfair does not allow German players.
                            Is there a special trick with exchangers? What did yourmum mean?


                            • I'm not 100% sure, but I think German players can now use Betfair again after the Bundesregierung granted Betfair an online betting licence last year.


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