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  • Ongoing problems with BODOG UK

    Morning Pierluigi, Just a short note about BODOG UK. I read in the Racing Post about their decision to withdraw from offering sports betting in the UK and opted to withdraw my residual cash balance, leaving me with one open position that I was assured would be honoured on settlement.
    Using their live chat facility, I was told that the balance would be refunded to my account on 10th October. 2 months and several emails later, I'm still waiting, both BODOG and I know that the payment has not been made but still they persist in finding spurious reasons to slow/no pay me. I have clearly been lied to on a regular basis, I have been asked for bank statements from Oct 10th to date? Both Bodog and I know the payment has not been made (this was confirmed in an email they sent). What use could statements from late November/early December be anyway when the payment was 'made' on 10th October ? What are their reasons for asking for them?
    Bodog are, at best, guilty of poor practice and of slow paying me (I suspect much worse) and I would like to warn other customers/potential customers of their conduct.
    Best regards, DWS.

  • Let me speak to them. I'm curious to hear what they have to say.

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    • Thanks Pierluigi, as you can see, different day different reason with BODOG.

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      • Hey everyone and hi Perluigi! If any of you are having issues receiving your payout from Bodog UK please ask Perluigi to connect us so I can have finance sort it out ASAP. You will get your money, don't worry!!

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        • It would be nice if I could spell Pierluigi's name right, sorry bout that!!

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          • I have identical problem with them: also made a withdrawal on 10th October and I'm still waiting. Customer service is sending me only automatic e-mails. Be careful with any Bodog operations!!!

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            • Hey HIFK, if you send me an email I'll pass your details to BodogBecky

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              • Further to my initial post, on Friday 14th December I was assured again by email that my BODOG balance would be refunded to my bank account on Tuesday (today). Naturally, after the many problems, I gave little, if any, credence to this, but I can confirm that I have been paid in full today. I would like to thank Pierluigi for assisting in this matter, bringing an end to this unsatisfactory episode. I have an outstanding ante-post bet (to be settled win/lose in May) but hopefully, if successful, I will not have to endure this level of service again.

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                • I have now also been paid in full. No outstanding bets there, and site closed, so looks like I won't have to deal with their service in the future. Thank you Becky for assistance!

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                  • As a warning to everyone, I am again experiencing slow/non payment problems with BODOG UK. I had one outstanding bet at the time of this Company's closure, this has since won. I am again faced with slow payment and continual lies when attempting to deal with this abysmal Company. Pierluigi, I can send full details to you again, unsure if you or 'Bodog Becky' can assist, I'm sick of dealing with this Company and their lies.

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                    • Originally posted by DWS

                      As a warning to everyone, I am again experiencing slow/non payment problems with BODOG UK. I had one outstanding bet at the time of this Company's closure, this has since won. I am again faced with slow payment and continual lies when attempting to deal with this abysmal Company. Pierluigi, I can send full details to you again, unsure if you or 'Bodog Becky' can assist, I'm sick of dealing with this Company and their lies.

                      Hi DWS, I'm so sorry to hear that you're still having payout issues. I don't seem to have your information on file so I'll get in touch with Pierluigi and be sure he passes on my contact information to you so we can get you paid out ASAP.

                      Thank you,
                      Becky

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                      • Thanks for your help Becky, hoping I can find a resolution to this second case of slow payment.

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                        • Oh and one more thing...DWS, I have connected with Pierluigi so I have your info and I'll talk with CS today. Will keep you posted!

                          Becky

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                          • Thanks again Becky.

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                            • As an update, this matter has been handed over to another member of BODOG's staff. Despite assurances of this individual dealing with the matter, I am receiving irrelevant and incorrect emails and can see no end to this matter any time soon. I don't need someone to 'take ownership' of the delayed payout, I need someone to make it. This has not been done, despite being told on numerous occasions that it has. I pity anyone who has to deal with this Company.

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