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  • normal self exclusion practice?

    ou shortly. You are currently number 1 in the queue. We estimate that you will be answered within 2 seconds.

    Click on the ‘Close’ button (see top right) at the end of your chat to rate your service agent
    You are now chatting with 'Ryan'
    michala: hi
    Ryan: Hi there michala
    Ryan: My name is Ryan
    Ryan: How may I assist you today?
    michala: i just thought i shud let u know that none of ur links on the responsible gambling page work
    Ryan: Okay, thanks a lot for this. I would be able to escalate this forward
    Ryan: What limits would you like to set?
    Ryan: We can do this for you from our side
    michala: oh sry my mistake
    michala: the "recover password" links works fine
    michala: but the rest are out of service
    Ryan: Okay thanks, we will have a look into this
    Ryan: Appreciate the feedback
    michala: i wud like to self exclude for 5 years plse
    Ryan: What deposit limits would you like to set?
    michala: none
    michala: i wouldnt deposit another pound with this "SCAM SITE"
    Ryan: Okay may i kindly ask as to why you wish to self exclude?
    michala: and ive only deposited £10 so far
    michala: no u may not
    michala: just proceed accordingly plse
    Ryan: I'm sorry you feel this way, but i can assure you that we have not a scam site at all. And have all the certification necessary to prove it.
    Ryan: I would need to request the reason, as we would have to update this to our records

    michala: that isnt even proper english
    Ryan: Sorry
    michala: so are u saying that u cant let me self exclude?
    Ryan: Could you confirm the reason please?
    Ryan: You would be able to self exclude
    Ryan: We would just need a reason for the record
    Ryan: Probably as to why you may think we are SCAM?
    michala: if u wish to persist with this line then thats fine
    michala: but im giving u every opportunity to retract what u have previously said
    michala: i simply want to self exclude for 5 years
    michala: last chance

    The acct was immediately closed as requested.
    I had previously read damning threads regarding this operation but was dubious as to the motives so needed to experience it for myself and £10 seemed a small price to pay (via paysafe might i add).
    It seems to me that the more experience i have dealing with online bookies, the more it feels the same. The bigger companies have more "chat" staff but the overall conclusion leads to the same result...passive aggressive personnel who think they know more than the customer, and that they seem to act in a way that suggests that they have no fear in regards to any possible negative consequences of their comments or actions.

    Is it just me? i am trying to remain open minded coz im aware that my personality leaves a lot to be desired

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