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  • I have big problems with withdrawal.I have provided all requested documents.from 15.04.2014 to date no response when they will pay.I've never seen such cheaters!
    23/03/2014 N/A WEB-2766680 Payment/Receipt-Skrill Credit Card Withdrawal Withdraw to Skrill. Status: Pending, Amount: 200.0 £0.00 £200.00 £0.00 - - NO

    27/03/2014 N/A WEB-2810396 Payment/Receipt-Skrill Credit Card Withdrawal Withdraw to Skrill. Status: Pending, Amount: 450.0 £0.00 £450.00 £0.00 - - NO

    07/04/2014 N/A WEB-2897120 Payment/Receipt-Skrill Credit Card Withdrawal Withdraw to Skrill. Status: Pending, Amount: 1000.0 £0.00 £1,000.00 £0.00 - - NO

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    • hello

      i have pending payout about 169.31 since 31/03/2014 and i still dont receive my money..

      this bookie pay to costumers?

      Comment


      • this is a paradox.hem tell me it was a mistake and returned the money in my account.blocked my account and I can not bet or not to release them for payment.This is so much fun!!see what they responded to me so I have arrears on 23 March of the value!! Dear Tanya

        We are writing to advise you of an intermittent problem in respect of withdrawals and refunds processed from February to May 2014.

        We have recently been advised by our payment processing provider that due to a technical issue some withdrawals and refunds actioned by ourselves were not fully processed back to the customer.

        The reason for the delay in identifying the issue is that it did not impact all transactions only some, and only came to light as a result of customers getting in touch and a joint investigation between ourselves and the provider.

        Our payment provider has advised us that they believe the issue to have now been resolved but are continuing to monitoring the situation. However, as it cannot be guaranteed that maintaining the transaction in its current state will result in successful processing, we have determined to cancel the transactions and return the funds back to the players’ accounts.

        The funds have now been returned to your account and are classed as your available balance, which you may either chose to bet and play with or request a new withdrawal.

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        We would advise that should we discover at any time in the future that the original withdrawal/refund request was successfully processed, we reserve the right to reverse or seek re-dress for the duplicated amount.

        Finally, may we take this opportunity to sincerely apologise, on behalf of both our provider and ourselves, for the disruption and inconvenience this may have caused, and thank you for both your patience and understanding in this matter.

        Should you have any further question, please do not hesitate to get in touch with us at any time.

        Best wishes,


        Bet Butler

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