X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Betway closed my account - I won big combo !!

    unfortunately I have a problem with the bookmaker Betway. On sunday I won a high amount (11,600 €). Following that, my account has been closed and I did not get my money. Including all winnings, my account balance was 12,763.93 €. The first deposit amount of 625 € was already transfered into my Skrill Account.
    Betway does not provide me with any information about the reason why my account got closed. They only rely on their clauses (11.1 and 16.1) of their terms and conditions which is very unclear because these clauses simply indicate that it is only allowed to claim the bonus once per person/household/IP etc.
    My husband had a Betway Account a long time ago which might be the problem here. But Betway does not give any information, they only rely on having acted appropriate to their terms & conditions what they told me in a chat session. The lady from the chat furthermore told me that they do not have to give more information although I cannot see why they closed my account.
    As you can see, I would like to get my money, which I properly won because I did not violate any rule. Screenshots of the bets and the total amount in the account were made and thus are available.
    Do you have any idea, what I coud do ?

  • Look carefully at their rules and conditions.I am guessing that they will be phrased so that if you took the bonus,and your husband took the bonus before [too late to check that ?] then any winnings that possibly could have come from a bet funded by the bonus will be void.
    Sadly,this is a trap that unscrupulous bookies use to catch bonus abusers.If you break their rule,they are quite happy to continue taking your money while you are losing,but then if you win they use it to avoid paying.

    Comment


    • I had troubles with betway in the past as well. Actually this was one of the two worst books I have ever tried and I regret it until today. I had a similar case, but then they contacted skrill (former moneybookers) to close my account. Skrill closed my account as betway did the same. Only after 3 months of me proving to skrill I had done nothing wrong or illegal, they provided me with reactivation and now I have a VIP account with them. Betway was at the time listed very badly in SBR and loads of complaints just like mine were posted there. Anyway, 4 or 5 months later, I got a call in my phone from betway apologizing for the all story and asking me to reopen the account. I was like: yeah, f**k you!
      I think Betway is now a different book on the line management system, but the honesty in it didn't change. I guess players (like me) learn that in the hardest way.
      Betway is on the red-flag list in BMR, so I believe there is nothing they can do about this because even if they give you back the money (which I believe is quite impossible at this stage) the rating of it won't get better due to past situations.

      Anyway, if your husband had an account with betway and used the same IP address, and asked for a bonus in the past, betway has the right to avoid the bonus and all winnings as the rule states.

      Betway is a very dishonest book (one of the worst in all industry for me) but in this case I believe you have no way out of this with the cash.

      Comment


      • What I'm trying to get at,is people,if you read this,don't fall for the same thing ! Deal with reliable bookies,and don't break the rules and give them an excuse not to pay when you win big.Don't chase bonuses from badly rated bookies.Beware of bonus conditions.

        Comment


        • Thank you for your answers.
          But that is the main problem !!!!! I didn´t used the bonus !!!!!!!!
          I don´t know why they closed the account ??

          I also wrote to SBR, but don´t get an answer !

          Comment


          • Did you claim the bonus - even if you didn't use it ? Did you get the bonus awarded to you ready to use ? If so,they could still get you for breaking that rule.
            If the answer to both of those questions is 'no' then you need to make that absolutely clear in all of your correspondence [with Betway SBR,everyone]. [Sorry,Pier,I know you don't have a good opinion of SBR,but they aren't to blame if they don't have all the facts.]

            Comment


            • Originally posted by quincunx

              Did you claim the bonus - even if you didn't use it ? Did you get the bonus awarded to you ready to use ? If so,they could still get you for breaking that rule.

              If the answer to both of those questions is 'no' then you need to make that absolutely clear in all of your correspondence [with Betway SBR,everyone]. [Sorry,Pier,I know you don't have a good opinion of SBR,but they aren't to blame if they don't have all the facts.]

              No, I don´t used the bonus. And no, I don´t got extra Bonus money. I made my deposit and played only with my money !! No Bonus money!! I talked with betway, why they had closed my account. But they didn´t gave me an answer. The women in chat told me: they don´t need to say something. I should look at their AGB´s, and I will see that I breaked the rules. When I talked with them by telephone, they hang up!! No chance to talk with anybody from betway.
              I could do anything !! And that is horrible. I am very sad about it. We talk about 12.5k !!!!!
              On thursday I wrote to SBR. But until these day I got only the standard email, that they recieved my message.
              Does anyone has experience with SBR ? How long does it take before they answer?
              One woman in chaht told me, I should send the facts to www.ecogra.com. When I go to dispute Form, I get these message: Please note that we will not respond to dispute mediation requests made for non-eCOGRA sites.
              I couldn´t go to my lawyer. It is to expensive fo a lawsuit! Because place of judgement is at malta.
              On sunday I was very happy about the big win, and now i feel like in a fainting :-(

              Comment


              • Have a close look at their rules.The only thing I can think of is that they may have a rule that says 'no more than one account per household'.If you cannot find a rule that you broke,then try ecogra.
                Anyone know anything about ecogra ?

                Comment


                • No chance to contact eCogra.
                  I go to Dispute Form, but get this message:
                  Please note that we will not respond to dispute mediation requests made for non-eCOGRA sites

                  I send it to SBR. But still got no answer.
                  It is like a nightmare. Don´t know if I have any chance to get the money...

                  Comment


                  • [quote=Tardif]

                    unfortunately I have a problem with the bookmaker Betway. On sunday I won a high amount (11,600 €). Following that, my account has been closed and I did not get my money. Including all winnings, my account balance was 12,763.93 €. The first deposit amount of 625 € was already transfered into my Skrill Account.


                    Say hello to you! so I can only advise you absolutely

                    still Betway !

                    I am , alas, since many years customer at Betway ...

                    please do not make the same mistake I did !

                    1st If you ever paid for a " right " is this takes at

                    least 4 business days, it is even happen for a whole week

                    ! no fun ......

                    2nd No 24/7 Support German there are a maximum of 4-5

                    employees who are responsible for everything .. Online

                    answer lie , read e-mail , telephone , etc , etc. ...

                    3rd For me this is worst .. I am 100% convinced that the

                    video slots as well as roulette and blackjack ( what I

                    know) are manipulated . why ? when one has lost a sum

                    that is at once well , you have € 5000 lost ok ? then one

                    row at a time € 3,000 and that is the risk of addiction

                    because you think being able to win it all again .. and

                    this is the crucial point .. that will never happen ..

                    well you do then of course on .. and what happens ?

                    absolutely no chance, no matter how often you make breaks

                    in between , no matter what you play, you are doomed to

                    lose .. I shot even more than 1200 times without free -

                    play and non-profit ... until you have lost everything,

                    and then begins the "games" from the beginning ...

                    4th my suggestion .. do not play ! but if you have to try

                    it myself yet then please go together .. the best a sum

                    win and then uninstall Account Casino Announce and never

                    again! because the next time are doomed to lose their

                    5th You think I'm probably just a " Deppt addict " since

                    you've probably fairly or not .. the point is that what I

                    say is based on many years and the money I will no longer

                    get back ..

                    6th I only post here my mistake and avoid it happening

                    other people and even the future it goes .

                    7th General I would by all online casinos advise ... I

                    personally games currently still on casino euro so far

                    quite satisfied payouts within seconds , and win often ..

                    not very large sums but always out so between 400-1200 €

                    and sometimes lose only but definitely does not happen

                    to me so bad Manipulates

                    8th Betway and many other casinos are you in , among

                    other allegations amounted to e- COGRA point out that you

                    can also forget directly ! either be the tricked out or

                    earn with ... neither is good

                    9th I just hope when you read this it's not too late !


                    (This text would with Google setting , I'm sorry if there

                    are errors )

                    Comment

                    Top 5 Reviews

                    Pinnacle
                    Bookmaker
                    5Dimes
                    William Hill
                    Bet365
                    Working...
                    X