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  • This company was dishonest with me. They stole my money

    ...
    Last edited by ArnN; 09-10-2020, 08:30 PM.

  • Their reputation is not good,but still this is too early to be posting a complaint.Give them a fair chance.

    Comment


    • Dear ArnN,
      It is rather strange to hear this statement, which is completely false. We are very confused about this

      We've investigated your case regarding account № 216083249:

      1) The Security Service informed us that you made a withdrawal on 04.09.2020 at 05:09 PM (Brasilia Time) and the second deposit is made on 04.09.2020 at 05:35 PM (Brasilia Time)

      The Rules of the "Lucky Friday" bonus state:
      - If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account

      Therefore, you didn't stick all the Rules correctly in order to get the "Lucky Friday" bonus

      2) We've checked your correspondence with the Support Service. As we can see, you contacted them at the time when the withdrawal of funds was already made. They informed you that it is impossible to receive a bonus when withdrawal is made, since this fact contradicts the Rules of the "Lucky Friday" bonus

      You didn't follow all the Rules of the "Lucky Friday" bonus correctly, that's why you didn't get this bonus

      You have made a withdrawal, therefore you are automatically excluded from receiving this bonus

      Please, read and follow all the Rules correctly in order to get the "Lucky Friday" bonus:
      https://br.1xbet.com/br/bonus/rules/black_friday/

      You can contact us in any time, we will be glad to assist you with any issues

      Comment


      • ...
        Last edited by ArnN; 09-10-2020, 08:31 PM.

        Comment


        • ...
          Last edited by ArnN; 09-10-2020, 08:31 PM.

          Comment


          • ...
            Last edited by ArnN; 09-10-2020, 08:31 PM.

            Comment


            • ...
              Last edited by ArnN; 09-10-2020, 08:31 PM.

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              • ...
                Last edited by ArnN; 09-10-2020, 08:31 PM.

                Comment


                • Originally posted by 1xBetsupport View Post
                  Dear ArnN,
                  It is rather strange to hear this statement, which is completely false. We are very confused about this

                  We've investigated your case regarding account № 216083249:

                  1) The Security Service informed us that you made a withdrawal on 04.09.2020 at 05:09 PM (Brasilia Time) and the second deposit is made on 04.09.2020 at 05:35 PM (Brasilia Time)

                  The Rules of the "Lucky Friday" bonus state:
                  - If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account

                  Therefore, you didn't stick all the Rules correctly in order to get the "Lucky Friday" bonus

                  2) We've checked your correspondence with the Support Service. As we can see, you contacted them at the time when the withdrawal of funds was already made. They informed you that it is impossible to receive a bonus when withdrawal is made, since this fact contradicts the Rules of the "Lucky Friday" bonus

                  You didn't follow all the Rules of the "Lucky Friday" bonus correctly, that's why you didn't get this bonus

                  You have made a withdrawal, therefore you are automatically excluded from receiving this bonus

                  Please, read and follow all the Rules correctly in order to get the "Lucky Friday" bonus:
                  https://br.1xbet.com/br/bonus/rules/black_friday/

                  You can contact us in any time, we will be glad to assist you with any issues
                  Thank you for helping AmN

                  Comment

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