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  • Betcity blocked my account

    Few days ago i put 100e on betcity my first bet was Montenegro u18-Bosnia u18 over 149.5 . After match finish betcity blocked my account and they send me this Email:

    Dear Sir/Madam

    For identification of blocked account №11672645 you should send the folowing documents on e-mail:

    1) photo, where you you are holding your passport opened (passport data must be of a good quality) near your face;
    2) photo of your opened passport with another document (of your choice), for example: driving licence, international passport etc.

    After i finish all of this they ask me for more and more documents and pictures i send them all they ask i send even passport fully scaned (every single page) they ask for it. And when i send them every single document they ask for they say i need to wait for my verification. Finnaly 2days ago i got message : Your account is verified wait for a scan. I think its finnaly over but still i cant log in into my account every time i try it says your account is blocked. What should i do , did you ever have similar expiriece with this bookie?

  • Hi, please fill out this complaint form and we will look into this for you.

    Comment


    • BMR will help you out like they have with thousands of others...submit a complaint and boom they will be there for u.


      Comment


      • We have asked Betcity about the delay for you.

        Comment


        • Originally posted by BMR_Brad View Post
          We have asked Betcity about the delay for you.


          See...best in the business there!!!

          Comment


          • Comment


            • Originally posted by BMR_Brad View Post
              We have asked Betcity about the delay for you.
              Thanks on it. You are best

              Comment


              • Originally posted by mare1233 View Post

                Thanks on it. You are best


                Comment


                • Guess whats happend, they unblock my account but i cant put any single bet anymore and cant withdraw my money and now they are not answering on my emails. I hope other people would learn something in this case .... DONT PUT A SINGLE DOLLAR ON RUSSIAN BOOKIES nither 1xbet or betcity or anyother this guys will try anything to avoid paying you if you win something.. if its not sad this would be fun.

                  Comment


                  • https://imgur.com/a/om7X5fK
                    Just look how many times they cancel my withdrawal order for no reason and they are not answering on my emails.

                    Comment


                    • Originally posted by mare1233 View Post
                      Guess whats happend, they unblock my account but i cant put any single bet anymore and cant withdraw my money and now they are not answering on my emails. I hope other people would learn something in this case .... DONT PUT A SINGLE DOLLAR ON RUSSIAN BOOKIES nither 1xbet or betcity or anyother this guys will try anything to avoid paying you if you win something.. if its not sad this would be fun.
                      We are trying to get more information about what is happening for you.

                      I think they plan to refund your deposit but will try to confirm for you.

                      Comment


                      • Originally posted by BMR_Brad View Post

                        We are trying to get more information about what is happening for you.

                        I think they plan to refund your deposit but will try to confirm for you.
                        Now they have new story... They say their credit card payment system in EUR not working and they ask me to deposit more money so i can withdraw on the other way. I am sure i will not put more money on dead account when i cant put any bet there. If you can ask they to give you time frame when they will fix thier payment system because they are not giving anything to me they cancel any withdrawal i try.

                        Comment


                        • same story happened to me, but I eventually got paid, very small balance though

                          Comment

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