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  • Bet365 blocked account and refusing to make payout!

    Hello!

    Bet365 blocked my account on 26.03.2019. after 5 winning bets i placed at the same day. I won 3125 eur. This money as well as my deposit is currently blocked. I wrote letters and called Bet365 many times, i wrote to IBAS, but all the time i heard the same answer:

    Your email to us has been assigned tracking number: 28484539 - Please do not remove.

    Dear Mr Lels,

    Thank you for your email in regards to your account status.


    I have reviewed your account status for you and can confirm that at this time your account is still currently under review.


    Should the status of your account change then we will contact you directly to discuss this further.

    Thank you for your patience and co-operation at this time.
    Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com or call +44 1782 684757 and we will be pleased to assist you.

    Kind regards,

    Hannah Wi
    The bet365 Team


    To my question - how long can take investigation, they didn't answer. It means it can take many years.

    Can anyone help me with the advice how to deal with cheaters? Also can anyone tell my how can i start legal actions against Bet365?

    Thank you in advance!​​​​​​


    Last edited by lels4587; 07-09-2019, 10:27 AM.

  • Hey! All around cheating. I have same situation last year with Bet365 but the money they returned... Today i play only online bingo https://www.cheersbingo.com/. Its safety and clearly.I advise you to constantly write him.
    Last edited by RonaldMc; 07-10-2019, 06:44 PM.

    Comment


    • I call them and write almost every day. Also i sent them letter by post. No result! They are marked here with 5+ If it is a high level company, then they shouldn't acting like this, they just ignore me!

      Comment


      • If it's in the UK you could try suing them in the small claims court.

        Comment


        • No, i'm from Latvia. And i don't know how to start this process. Maybe someone had experience in such difficult cases like mine, when Bet365 refusing to make withdrawal!

          Comment


          • Originally posted by lels4587 View Post
            Hello!

            Bet365 blocked my account on 26.03.2019. after 5 winning bets i placed at the same day. I won 3125 eur. This money as well as my deposit is currently blocked. I wrote letters and called Bet365 many times, i wrote to IBAS, but all the time i heard the same answer:

            Your email to us has been assigned tracking number: 28484539 - Please do not remove.

            Dear Mr Lels,

            Thank you for your email in regards to your account status.


            I have reviewed your account status for you and can confirm that at this time your account is still currently under review.


            Should the status of your account change then we will contact you directly to discuss this further.

            Thank you for your patience and co-operation at this time.
            Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com or call +44 1782 684757 and we will be pleased to assist you.

            Kind regards,

            Hannah Wi
            The bet365 Team


            To my question - how long can take investigation, they didn't answer. It means it can take many years.

            Can anyone help me with the advice how to deal with cheaters? Also can anyone tell my how can i start legal actions against Bet365?

            Thank you in advance!​​​​​​



            lels4587...please fill out this complaint form and we will look into this for you.

            Comment


            • Thank you!

              I filled complaint form yesterday! Now i'm waiting for a good news!

              Comment


              • My congratulations, Dude!

                Comment


                • This is the latest letter from Bet365. 4 months the same answer for all questions

                  ​​​​​​Dear ​Mr​ ​Lels​,



                  Thank you for your message regarding your account.

                  Following checking your account for you I can confirm it is currently under review. I am unable to give you any time frames how long this review can take, however once it is complete you will be notified by email.



                  I do apologise for the inconvenience this might caused you and do appreciate your cooperation and patience.



                  ​If you have any further queries, we may ask​ you to confirm your ​username and four-digit​ security number. If you are unable to recall your four-digit security number, scroll to the bottom of the bet365 website, select bet365 FAQ and refer to I've forgotten my four-digit security number.



                  Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com ​or call +44 1782 684757​ and we will be pleased to assist you.



                  Kind regards,



                  Slava K

                  The bet365 Team

                  Comment

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