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  • Matchbook steals money

    I received letter from matchbook customer support that my bet (1125897670110017) on Svetlana Kuznetsova vs Johanna Larsson was cancelled
    My bet was placed lay Svetlana Kuznetsova 1.333 (Back 4 and the sum of bet was 2333EUR)
    They told that the bet was cancelled as it was deemed outside fair market value, as the odds were at 1.95-2 which was 25% outside fair market.
    But odds that they told about are wrong
    Such odds were after 1st set
    I placed bet in seventh game of 1st set
    At that time correct odds were about 3
    Also they have rule:
    Matchbook is not responsible for any errors made by Customers when posting offers. Each Customer is responsible for their own awareness of the Matchbook terms, conditions and rules that apply to the markets they trade upon.
    Therefore I'm sure that they have to resettle my bet as won
    Also I can't enter to my account now
    They stole my winning and now try to stole all balance
    I play on Matchbook about 3 or maybe 4 years so I passed all verification and I provided them all information and documents they asked but I didn't receive any answer and still can't enter to my account

  • Hi Beadog13, please fill out and submit the BMR complaint https://www.bookmakersreview.com/player-complaints/ form and we well assist you in this matter.

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    • thank you
      I complete this form

      Comment


      • Good thank you

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        • Most of the agents stopped working with Matchbook. I do not know the reason but there must be something.

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