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  • casablanca47
    started a topic Stakers.com Withdraw problem

    Stakers.com Withdraw problem

    Hello dear friends,

    Thank you for your time first of all. I played on stakers.com and wagered a bonus. I sent all the documents wanted from me and for 3 days my account hasnt been verified. After that i connected to stakers.com 's live support and they told me that i used more than 1 IP adresses and my account can't be verified because it means i used multiple accounts.

    In my country, which is Turkey, stakers.com website is banned by government and i had to use VPN for access the website. Because of that my IP adress changed more than one. I never opened another account and never used my information or documents for another account. It was just VPN. And they told me before that VPN is not the problem i just need to wait 24 hours for verification.

    I tried to contact the website every possible way for days but nobody even answered my calls, e-mails or anything. They only send their rules on the Live Support which says you cant use multiple accounts but never listened my explanation i never used multiple accounts it was VPN just for entering to the website.

    My 380€ balance is inside the website and i cant withdraw because my account is not verified. I dont even know maybe somebody used the same VPN and entered the stakers or maybe there is not such a thing and the website is making up this for using it as a cover for not to pay me. But at the end i never used multiple accounts. The 2 IP adresses are from USA,UKRAINE. As you can easily understand it is just a VPN And i already sent my complaint to BMR. Good night everybody i will update the situation.

  • BMR Sandy
    replied
    We will keep you posted once we have available updates regarding your complaint, Vujo. Thanks

    Leave a comment:


  • vujo
    replied
    I made few withdrawals and one time i had a problem. It was when they canceled my winning bet for the first time (i won that bet and they pay it to my stakers account, i made a withdraw and withdraw was in procces for all day and next day withdraw and my bet was canceled).
    I have submit the complaint form allready.

    Leave a comment:


  • BMR Sandy
    replied
    By any chance you also try to process withdrawals with them and have an issue?

    Please feel free to fill out and submit the complaint form https://www.bookmakersreview.com/player-complaints/ and we will try to assist you. Hope they will elaborate on the reason why those wagers was canceled.

    Leave a comment:


  • vujo
    replied
    I have account on Stakers for about few months and they canceled my 2 winning bets. Ofc they never canceled my losing bets. And i didnt have so much winning bets there. I have on bet history prove for another one canceled winning bets so if you need it I can send it here.
    This is how they work: they accepted your bets and if you lose everything is ok and they took your stake but if you win you are not sure if they will pay you. Dont know how is this possible.

    And all there answers are the same: bet could not be accepted by the trading.

    Leave a comment:


  • BMR Sandy
    replied
    Originally posted by vujo View Post
    Hi

    I have problems with Stakers. They canceled my winning bets without any reason.

    First it was on 26.02.2019. I placed bet on soccer match for next goal home team. I won that bet, they pay my winning on my Stakers account but next day they canceled my bet.
    Next one was on 29.03.2019. I placed bet in soccer match in first half that away team will win 2. half. and I won that bet. Again they just canceled my bet.

    I contact them via live chat and email and the only explanation from them was: bet could not be accepted by the trading. (best was placed and accepted)
    I have copy of bet history where you can see that they canceled my winning bets and i can send you if you need it to see.

    Hi Vujo,

    Welcome to BMR and sorry to hear about your experience.

    Are you a member of the said sportsbook for a long time now? How many bets did you already made and got canceled?

    Leave a comment:


  • vujo
    replied
    Last edited by vujo; 03-30-2019, 09:40 AM.

    Leave a comment:


  • vujo
    replied
    Hi

    I have problems with Stakers. They canceled my winning bets without any reason.

    First it was on 26.02.2019. I placed bet on soccer match for next goal home team. I won that bet, they pay my winning on my Stakers account but next day they canceled my bet.
    Next one was on 29.03.2019. I placed bet in soccer match in first half that away team will win 2. half. and I won that bet. Again they just canceled my bet.

    I contact them via live chat and email and the only explanation from them was: bet could not be accepted by the trading. (best was placed and accepted)
    I have copy of bet history where you can see that they canceled my winning bets and i can send you if you need it to see.


    Leave a comment:


  • BMR_Brad
    replied
    We have reached out to Stakers for you and are awaiting a response.

    Leave a comment:


  • casablanca47
    replied
    Still same. No answer, scam continues.

    Leave a comment:


  • madmen
    replied
    Originally posted by casablanca47 View Post
    Hello dear friends,

    Thank you for your time first of all. I played on stakers.com and wagered a bonus. I sent all the documents wanted from me and for 3 days my account hasnt been verified. After that i connected to stakers.com 's live support and they told me that i used more than 1 IP adresses and my account can't be verified because it means i used multiple accounts.

    In my country, which is Turkey, stakers.com website is banned by government and i had to use VPN for access the website. Because of that my IP adress changed more than one. I never opened another account and never used my information or documents for another account. It was just VPN. And they told me before that VPN is not the problem i just need to wait 24 hours for verification.

    I tried to contact the website every possible way for days but nobody even answered my calls, e-mails or anything. They only send their rules on the Live Support which says you cant use multiple accounts but never listened my explanation i never used multiple accounts it was VPN just for entering to the website.

    My 380€ balance is inside the website and i cant withdraw because my account is not verified. I dont even know maybe somebody used the same VPN and entered the stakers or maybe there is not such a thing and the website is making up this for using it as a cover for not to pay me. But at the end i never used multiple accounts. The 2 IP adresses are from USA,UKRAINE. As you can easily understand it is just a VPN And i already sent my complaint to BMR. Good night everybody i will update the situation.
    I have the same problem.i can't get an answer from any authority.I did not use vpn.
    Last edited by madmen; 01-02-2019, 12:10 PM.

    Leave a comment:


  • quincunx
    replied
    Thanks,casablanca47.

    Leave a comment:

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