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  • Betfair took my winnings

    They closed my account without any explanation, i had 127$ in my account, after they asked for documents and i provided all of them, they just refunded 40$ and confiscated the rest of it. Please do something for me, i live in a very poor country and this amount of money is very high, i promised my son to buy him a bicycle

  • Poorii, welcome to BMR forum and sorry to hear your situation, but books will not close your account without any possible reasons. Did they mention any violation of thier T&C?

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    • In any case, please use the BMR complaint form https://www.bookmakersreview.com/player-complaints/ and we will try to assist you in the process.

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      • No they didnt made any explanation.
        they just said my account is closed the decision is made by bussiness department

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        • Betfair has given him no reason apart from this is a business decision. Three times.

          I'd normally think that means it is not about ID problems or anything like that.

          A business decision usually means they don't like the way you are betting.

          Did you use the exchange or the sportsbook?

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          • Hi brad.
            i was using their sportsbook.
            there is no problem with my documents, they asked me to provide my documents twice, i sent whatever they wanted, even high resolution, they didnt find any excuse there

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            • Please keep everyone updated with how you go with this. It's a bit strange of them to close your account with no explanation if your documents are ok and you just made normal bets.

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              • Originally posted by Poorii View Post
                Hi brad.
                i was using their sportsbook.
                there is no problem with my documents, they asked me to provide my documents twice, i sent whatever they wanted, even high resolution, they didnt find any excuse there
                Have you heard of anyone else in your local area who has been penalized too?

                I wonder if it could be about your country as much as you.

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                • I dont know, i heard that betfair gives a hard time to bangladeshi people for payout.
                  but no proof, just heard from one person,
                  however, they not just give a hard time, they stole my winnings

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                  • Hi, of course. I also formed a complaint to Malta gaming authority, i'll just have to wait to see how it goes

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                    • any update here?

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