Requested Permanent Self Exclusion - but still allowed to bet - Betfair

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ducksm

ducksm

Joined
Jul 23, 2018
Messages
4
Requested permanent Self-Exclusion

2 years ago I requested permanent self-exclusion accompanied with a wish to receive no further emails from betfair. I was addicted to gambling.

I did the same with all my betting accounts.

Recently I stupidly relapsed and managed to effortlessly re-open my betfair account using the same details.

My addiction returned and I subsequently found my gambling out of control.

I am now seeking help for this and again having excluded myself from gambling sites and signed up to Gamstop.

I understand this entirely my fault but my question is whether Betfair should held responsible to allow me to continue betting?

I have contacted them using Resolve, they have admitted receiving my request to permanently exclude me –
In this e-mail, you had requested to close the account permanently, on receipt of your e-mail we replied requesting what type of closure you would like applied. As we offer different types of closures, standard closure, time-outs and self-exclusions.




I did not open the initial email as I no longer wished to have anything to do with a betting company.

Do I have a case for the return of my deposits ?

Any form of advice would be dearly appreciated

Many thanks
 

Tart

Tart

Joined
Mar 23, 2018
Messages
323
Sounds like you are taking a shot and lost . Hoping that they pay you back after taking a free roll. Not the first time we see this. Good luck buddy. Your free roll lost.
 

BMR Admin

BMR Admin

Joined
Jan 29, 2018
Messages
170
ducksm welcome to BMR. We hear these type of issues regularly. Care to explain a little more on how this happened? We may be able to assist you. Would like more information though as to details of this.
 

ducksm

ducksm

Joined
Jul 23, 2018
Messages
4
There has been no reference from them regarding my deposits.

Thank you for your reply's.

With regard to what happened 2 years ago I requested my account to be closed permanently and not be able to bet on their site again.

I have a gambling addiction which I addressed but unfortunately recently relapsed.

I was able to log straight back into my betfair account and begin betting again. I acknowledge that i made the choice to bet but if I was unable to log in I would not have placed a bet. I have successfully managed to block myself from all other sites.

I did deposit a vast amount, however they did offer me large incentives to continue betting with them. Below is an email I received from them

"Be great to catch up, but if you can just let me know firstly how you’d like to be contacted (email, phone, text), and more importantly when available what type of rewards would you prefer (bonuses, hospitality events, personal gifts)."

Not great practice to offer this to someone who had asked for his account to be permanently closed

With regard to Betfairs reply's its been a case of "we are still investigating" or "We would strongly recommend you contact GamCare"

The last email I received was in May "We are currently in the process of reviewing your account again"
 

Tart

Tart

Joined
Mar 23, 2018
Messages
323
Nobody is perfect and with all the new gaming shops popping up everywhere it is no wonder they want your business back. You are easy prey for them. Hopefully you learn from the experience and block all wagering sites from your internet access. Best of luck.
 
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