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  • bet365 closed account(16 000 euro) and asking for third part info

    Hello

    My username on bet365 is kubiete.I registred on bet365 2.oktober and made two deposits(neteller) 2000 eur each. I have a lot of winning bets and when my balance reach more than 16 000 euro bet365 closed my account.I get email from bet365 representative wher they advised me following


    Thank you for your email confirming your Postal Verification Code.

    However, before we are able to review the status of your account we will also require the following:

    - An alternative form of photo ID to that what has already been received on your account. This can be either your Passport or Driving Licence. However, we can also accept a photograph of your Birth Certificate.

    - A photograph of you holding a form of photo ID so we can see your face and the image on the document

    - A bank statement that show your name and address, is dated in the last 3 months and has been stamped by your bank

    - A Neteller statement that shows the deposits that you have made into your bet365 account and where those funds have come from

    I sent all requested ducumentation.
    As my deposit was generate from money who sent me my friend they asked for screenshot of my friend where they could see how they funding neteller.
    My friend provided me screenshots where they have incoming money from Betfair(35 ooo eur) and also deposit to betfair.
    Bet365 do not accept it and asking for FULL NETELLER STATEMENT OF MY FRIEND!!!
    I provided them all screenshots realted me and my deposit to bet365.They asked provide me third part info which is not related me and my deposit!

    Is it normll situation on this day?

    Please help


    Thank you for your email attaching these documents.



    In order to proceed what we need is a screenshot showing your friend's Neteller transaction history, not just the specific transaction.

    Please provide a screenshot of your friend's full Neteller transaction history in a reply to this email and we can look to review this.

    Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com or call +44 1782 684757 and we will be pleased to assist you.

    Kind regards,

    Sophie T
    The bet365 Team

  • xyzarbing
    replied
    Any update on your issue ?

    Leave a comment:


  • BMR Sandy
    replied
    Originally posted by cukim93 View Post
    Hi there!

    did you manage to unlock your bet account?
    I might help you.
    Welcome to BMR, Cukim93. I appreciate your willingness to help our members but please be guided that we don't allow posting of personal information in the forum.

    Leave a comment:


  • cukim93
    replied
    Hi there!

    did you manage to unlock your bet account?
    I might help you.

    Last edited by BMR Sandy; 07-26-2018, 08:00 PM. Reason: posting personal email address

    Leave a comment:


  • Trevrizent
    replied
    I think that's the right thing to do. Before you contact IBAS, make sure that you have copies of all the correspondence you have had with Bet365 on this issue, as IBAS will want to see it.

    Leave a comment:


  • kubiete
    replied
    thank you,will do it in next couple days.

    Leave a comment:


  • Trevrizent
    replied
    For the last time, you do not have to be in the UK to submit a complaint to IBAS. If you want them to look into your grievance with Bet365, there is nothing to stop you contacting them. If you don't want to contact them for whatever reason, then that's your choice, but I think IBAS probably represents your best chance of getting paid.

    Leave a comment:


  • quincunx
    replied
    This column effectively acts as a support prompt - unless you want privacy.I couldn't find anything on the IBAS site to suggest that it only arbitrates for UK residents - can you ?

    Leave a comment:


  • kubiete
    replied
    but i heard IBAS accept only UK residents complaints-ist not true?

    is there any support email where to ask regarding my complaint here-https://www.bookmakersreview.com/player-complaints/?

    Leave a comment:


  • Trevrizent
    replied
    If the bookmaker in question uses IBAS as their alternative dispute provider (and Bet365 does), then you can contact IBAS about your problem. It makes no difference where you are based.

    Leave a comment:


  • kubiete
    replied
    You don't have to be based in the UK to submit a complaint to IBAS.

    Are you sure Trevrizent? I read somewhere IBAS accept only UK residents complaints.

    Leave a comment:


  • kubiete
    replied
    thank you again,Trevrizent.
    But i wana know whats happen with my complaint here?
    I submitted complaint here month ago and my case here is under number [tkt:53219]
    if here is complaint form and form was completed why i do not see any result here?
    who is support here? why they do not inform me is there any result or no?

    Leave a comment:


  • Trevrizent
    replied
    You could try contacting IBAS (Independent Betting Adjudication Service - https://www.ibas-uk.com/contact-ibas/), as they are bet365's alternative dispute resolution provider and Bet365 states on its website that it will abide by all IBAS adjudications. Be aware, though, that IBAS usually takes 3 to 4 months to adjudicate on a case.

    You say above that your account was in Euros, so I'm assuming you are not based in the UK. The UK Gambling Commission only regulates Bet365 in respect of their UK-based customers. If you are based in Europe, then your Bet365 accounts falls under the jurisdiction of the Gibraltar Gambling Commission.

    You don't have to be based in the UK to submit a complaint to IBAS.

    Leave a comment:


  • quincunx
    replied
    There is a complaints link second from the top at the bottom right of the newBMR main page.BMR why has the forum sticky gone ? Bet365 says it is licensed and regulated by the British gambling commission.They have already had a major complaint where they refused to pay out because they said stake money came from a third party,so they might be sensitive to further complaints to the British Gambling Commission.

    Leave a comment:


  • kubiete
    replied
    [tkt:53219]

    i ask for help trouhg complaint form here 28.11 -month ago
    Did you contacted them?
    They go around and around-every time they changed requests.
    I can confirm i sent all requested screenshots,also third part.

    Please help

    Leave a comment:

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