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  • 5 dimes---appauling customer service

    I just wanted to post this chat i had with 5dimes today and possibly get their rating pushed down....surely any company that has this kind of customer service is never a 4.5??? has anyone else had issues like these??

    info: Please wait for a site operator to respond.
    info: You are now chatting with 'Leo'
    Leo: Welcome to our online Customer Service! How may I assist you today?
    5D######: Hi leo i spoke to bruce earlier today about my account, i opened it today and pumped in a little over $150 and wanted 120 on college football week 1 line mississippi +3 and it was limiting me to 24$ he told me to contact again later today to speak to management about why thelimits are so low
    Leo: Can you please confirm your account number and password?
    5D######: 5D#######--########
    Leo: Let me check your account, just a moment please.
    5D######: it says on your site minimum wagers are $50 so even he didnt know what the reason was behind the $24 limit
    Leo: Just a moment, please.
    5D######: yupp no problem leo
    5D######: yoyo leo my hommie are you still there
    Leo: Yes I am here , still checking on this one moment please
    5D######: alright take your time, just wanted make sure you hadnt abandoned me :-)
    5D######: leo my man have we sorted it?
    Leo: Let me transfer you to our general manager
    Leo: Just a moment, please.
    info: Please wait while I transfer the chat to 'Tony'.
    info: You are not currently in a chat session.
    info: You are now chatting with 'Tony'
    Tony: greetings
    5D######: hello tony
    Tony: yes, those are the correct limits for that offering
    5D######: has leo given you the low down?
    Tony: that i have been
    5D######: you cant be serious that your company is called 5dimes and it even says minimum wager is 50$ and i can only have 24 bucks???
    Tony: i can fix that for you
    Tony: lets cut those limits in half for you now
    Tony: anything else i can assist you with today?
    5D######: so how much can i place then now cuz i had deposited a little over 150 and requested 120 but only let me have the 24, was able to place it a few times but surely 24 wasnt the correct limits?
    Tony: to win $20 is the correct limit
    Tony: or go bet it somewhere else
    Tony: oh thats right, we're the only shop out there that has that offering
    5D######: sorry tony not sure why you're speaking to me so rudely?
    Tony: anything else today?
    5D######: could you pass me to a manager please tony
    Tony: i'm the owner
    Tony: you want to go higher, you'll need to speak to god directly
    5D######: alright tony


    surely that is never right???

  • I was wondering how long it would take for this type of threads to appear here, so let me make myself clear right away: treating players like that is certainly not right and you have the option to take your business elsewhere.

    I'm sure you'll never place a bet with 5Dimes ever again, ignoring their competitive odds and fast payouts, am I right?

    What is not going to happen is that we reassess a bookmaker's rating because someone that just signed up to the site says so.

    Spend some time around, post some reviews, share some betting experiences and when we know that you are a better person than Tony, we may even consider reassessing 5Dimes rating because of your chat exchange with Tony.

    Comment


    • There is a lesson here,though.It is generally best to stay under bookmakers' radar and not to draw yourself to their attention.They only have so much time so if you take up too much of it,or rub them up the wrong way,they will shut you down.There are plenty more people like Tony out there.
      In the case just mentioned,there was obviously a good reason for the low limit on that game - otherwise it wouldn't have been put there.So complaining about it was always going to be couterproductive.

      Comment

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