Expekt removed from the Green list

BMR was able to speak with Expekt Head of Bookmaking, who is the person who made the final decision to void the winning bet, who told us the player was taking advantage of a delayed TV feed and that he did the same thing before getting away with it, but that there was no way they could let him get away with it again.
He then offered to provide Bookmakers Review the proofs the player had this advantage, but when we did not receive any relevant information and contacted him again, he told us a slightly different version of the story where the player already had a similar bet voided (so he never got away with it in the first place) adding that it was suspicious that he didn't complain the first time.

So when the player didn't complain he was suspicious, when he complained he became a scammer.

We were then told a theory we found very disturbing: apparently Expekt Head of Bookmaking believes that players coming from countries Expekt does not target are either bonus abusers or scammers of some sort.
A consideration immediately came to our minds: if a bookmaker doesn't want customers from a certain country, they can stop them at registration. Everything other than that is not acceptable.
And even more importantly, the most relevant fact in the complaint we were discussing, Bwin offering 1.70 at about the same time Expekt accepted the bet at 1.80, was never taken in consideration as Expect had already decided the player was in the wrong.

While this is the first major complaint BMR has received against Expekt, we cannot ignore the Malta-based bookmaker not only didn't provide any proof that the player placed a late bet, but they also lied to us when they said the player had got away with it before and they ignored completely that another bookmaker was offering similar odds at about the same time they accepted the bet they later voided.
It is our opinion that in this case the Expekt trader that was managing the market was slow to move the odds and that if Expekt has problems with certain players they could simply show them the door. Accepting bets and then selectively voiding the winning ones is not an option, no matter who the player is or whether he has been profiled as an advantaged bettor. For these reasons Expekt is downgraded to 3+ (4) and removed from the Green list.

If you have had a similar experience we would like to hear it. Submit your information to feedback at bookmakersreview.com.
Once again we recommended players to be extremely careful when betting live with online bookmakers.

Date published: 01 February 2010