BetAfterBet says payment problems were caused by a technical glitch |
Several customers of BetAfterBet reported to Bookmakers Review that they received partial payments, with the Malta-based bookmaker saying the payment problems were caused by a technical glitch. BetAfterBet also said the bonus offered to first time depositors was completely miscalculated by their system with players being credited real money they had not yet converted from bonus. The bookmaker then asked players to rollover their balances again. One of the players who received a partial payment and was then asked to rollover his balance again told BMR: "I got 300 euros of my 1100 euro balance and they told me I have to rollover an extra 200 euros to meet the new bonus terms. I did that and now my balance is back to 1100 euros. I requested a full withdrawal 2-3 weeks ago and nothing happened."
This is not a technical glitch, but an underfunded operator with no experience. And is what the Lotteries and Gaming Authority should address instead of keep on lying trying to protect the racket called “Malta online gambling industry”.
At the end of October the Times of Malta (for once) reported about the problems with BetAfterBet announcing that the LGA's investigation revealed that BetAfterBet's parent company Bonobet Ltd encountered payment difficulties. The LGA then told the Times of Malta that they have withdrawn tens of licenses following player complaints but curiously in this specific case the bookmaker's management promised to make all payments and the LGA announced that it would monitor the process.
Apparently the journalist of the Times of Malta didn't think this decision was in contrast with the LGA's earlier claim and didn't think to ask for a list of bookmakers that had their license withdrawn following multiple players' complaints.
BMR asked for that list. There is only a problem with it: the list doesn't exist since the LGA has never withdrawn a single license following players' complaints. Betchance operated for two years after they stopped paying and the LGA received the first complaints. And in every other case the Lotteries and Gaming Authority suspended the license only after the bookmakers disappeared with the players money, not once after receiving the first complaints.
Date published: 20 November 2009 Related rating updates
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